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# Senior Specialist, Infrastructure Solution Engineer

- **Company:** The Bank of New York Mellon Corporation
- **Location:** Lake Mary, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Agile Methodology, Cyber Security, Custom Software, Performance Tuning, Release Management, Scripting, Sysadmin, Servicenow
- **Published:** August 25, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18065727?backUrl=%2Fcareer%2F18065727%2FSenior-Specialist-Infrastructure-Solution-Engineer-Florida-Lake-Mary

## About the Role

* CSA (Certified System Admin) ServiceNow certification
 * Extensive (4+ yrs) technical & support knowledge of the ServiceNow Platform including:
 * - ServiceNow APIs
 * - MID Server
 * - Basic to Advanced Scripting (Javascript)
 * - ServiceNow Performance Tuning
 * Knowledge of Release Management including update sets, fix scripts, plug-in installations and maintenance
 * Excellent communication skills & the ability to develop clear written materials in support of objectives
 * Team player with the ability to lead discussions and initiatives with minimal oversight
 * US Citizen
 * CAD (Certified Application Developer) for ServiceNow
 * ServiceNow Integrated Risk Management and / or Security Operations certifications
 * Knowledge of xMatters notification platform a plus
 * Vendor management skills
 * Previous experience of application(s) supporting 20K+ populations
 * Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
 * Understanding of an Agile Software Delivery Lifecycle Process
At BNY, our culture speaks for itself, check out the latest BNY news at

## Description

* Perform advanced troubleshooting of ServiceNow issues across IT Service Management, IT Business Management, Security Operations, Integrated Risk Management, Human Resources, Workplace Service Delivery, Custom Applications and Core platform areas
 * Support weekly release cycles & application deployments by support staff
 * Be a participant in 24x7 rotation schedules ensuring adequate coverage during all shifts
 * Meet team SLAs for INC, Request mgmt, etc. & support automation and continuous service improvement efforts


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