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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # eBanking Services Support Specialist I - **Company:** First Federal Savings Bank - **Location:** Evansville, IN, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Outlook, Desktop Computing, Online Banking - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4fe0868e76461f20 ## About the Role Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * Understanding and proven experience of job responsibilities. * Ability to make sound decisions drawing on knowledge and experience. * Capable of analyzing and resolving customer or work-related issues. * Perceived by customers and co-workers as a skilled problem solver, knowledgeable, and a valuable business resource. * Mentors' others on how to exhibit functional knowledgeable and skills. * Initiative exhibited with growing own knowledge, skills and leadership. * Understanding of current bank technology and initiative in learning new bank technology., * High school diploma or equivalent * 1-3 years relevant banking experience * Superior internal and external customer service experience * Good communication skills * Good organizational and time management skills * Strong attention to detail * Excellent interpersonal skills * Knowledge of Outlook, Microsoft Word, Excel and Access COMPETENCIES NECESSARY TO BE SUCCESSFUL IN THIS POSITION: Customer Focus: Interacts with customers in a courteous, professional and knowledgeable manner. Ability to interact professionally and courteously within and between departments. Conduct all company transactions and interactions in an honest, professional and ethical manner. Initiative in building relationships with customers. Job Knowledge: Understanding and proven experience of job responsibilities. Ability to make sound decisions drawing on knowledge and experience. Capable of analyzing and resolving customer or work-related issues. Personal accountability and ownership exhibited with responsibilities. Initiative exhibited with growing job knowledge. Understanding of current bank technology and initiative in learning new bank technology. Initiative: Takes proactive action(s) to accomplish non-routine tasks without specific direction. Willingness to seek out and take responsibility for additional work assignments. Ability to anticipate events, confront problems and take immediate action. Action taken to advance job knowledge. Accountability: Understands objectives, priorities, and critical performance measures required to meet customer and company goals. Stays abreast of own performance and manages performance to achieve expected results. Keeps management informed of progress, issues and potential roadblocks in reaching goals. Actively seeks out feedback on own performance from customers, peers, and company management to identify and address areas of individual weakness that may affect department and company performance. ## Description HOURS: Monday - Friday: 8:00 a.m. -5:00 p.m.; 40-hour week; over-time may be required for special projects and/or staffing needs., POSITION SUMMARY: The eBanking Support assists branch offices and departments for deposit and internet banking services. Supports various aspects of the daily processes of eBanking including functions encompassing internet banking, mobile banking, bill pay, remote deposit capture, ACH and Sweeps. Assists bank customers and retail branches with deposit product inquiries and problem resolution. Stays abreast of, complies with and performs functions related to various federal regulations including Bank Secrecy Act, Right to Financial Privacy Act, Regulation CC, Regulation D and Regulation E. Responsible for all BSA related activities, * Processes set-up of electronic banking, e-statements, internet banking, bill pay, mobile banking, business online products (ACH, RDC, Positive Pay) * Setup and maintain TMS transfers. * Answer internal and external customer service calls related to business or retail internet banking, account activity and other account related questions. * Process and balance daily ACH and RIM transactions. * Setup and maintain Sweep transfers. * Creates, verifies, issues and receives wire and funds transfers for processing; performs daily call back and account reconciliation activities; monitors the status of wire and funds transfers; and investigates and researches disputes, and suspicious or fraudulent issues in accordance with state and federal regulations. Reviews wire transfer reports, prepares correspondence as needed. * Provide assistance in the maintenance and administration of the debit and ATM card programs, Quality/Quantity of Work: Produces acceptable amount of work within established time limits. Maintains a high quality of work as quantity increases. No unnecessary, repetitious, and/or unacceptable levels of errors with work. Produces and maintains required, compliant and accurate work. Is thorough in review of their work. Looks for ways to continually improve productivity. Adjust workflows and prioritizes tasks. Is resourceful in resolving issues. Maintains an organized work environment. Adherence to Policies & Procedures: Understands and consistent adherence to bank's policies and procedures. Willingness to react and communicate in a positive manner to bank's policies and procedures. Compliant with maintaining customers, company and employee's confidential information. Uses good judgement in seeking guidance on a company policy or procedure. Honesty and integrity in handling all company, customer and employee related issues. Interpersonal Relationship: Expresses thoughts and reacts positive in difficult or stressful situations. Willingness to cooperate with co-workers and manger(s) to accomplish a common goal. Capacity to create a positive work environment. Demonstration of commitment to the directive of the organization by actively and positively supporting management decisions. Responsive to suggestions for improvement and change. Capable of communicating effectively on all levels with courtesy and tactfulness. Attentive in keeping manager informed in a timely manner. ADA REQUIREMENTS: Work is performed in a professional office environment. Role routinely uses standard office equipment such as computers, phones, copiers, scanners, printers, filing cabinets, and fax machines. Sitting for long periods of time; May be required to lift items weighing up to 25-lbs. Would require the ability to lift files, open filing cabinets and bend or stand as necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions., * This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions will be reviewed and may be modified when deemed appropriate by management. As business needs and staffing needs change, all positions at First Federal Savings Bank/Home Building Savings Bank are reviewed. 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