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# Mitarbeiter Second-Level-Support

- **Company:** I.K. Hofmann GmbH
- **Location:** Chemnitz, Germany
- **Salary:** €41,766.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Servers, Network Protocols, Security Software, Systems Integration, TCP/IP, TeamViewer, Computerised Systems, Firewalls (Computer Science), Information Technology, Operational Systems
- **Published:** August 25, 2026
- **Apply:** https://www.hofmann.info/jobs/stellenanzeige/CpKIE-mitarbeiter-second-level-support-mwd_09111-chemnitz-sachsen

## About the Role

* Abgeschlossene Berufsausbildung im IT-Bereich wünschenswert (z.B. Fachinformatiker/in für Systemintegration, IT-Systemkaufmann/-frau, Informatikkaufmann/-frau, Kaufmann/-frau - IT-System-Management)
 * Kenntnisse in Betriebssystemen wie Windows, macOS
 * Erfahrung mit Netzwerkprotokollen wie TCP/IP, DNS, DHCP
 * Vertrautheit mit Systemverwaltungssoftware wie Microsoft System Center
 * Nutzung von Fernwartungstools wie TeamViewer und AnyDesk stellen kein Problem dar
 * Erste Erfahrung mit Sicherheitssoftware und Firewalls

## Description

* Analyse und Lösung von komplexen technischen Problemen, die vom First-Level-Support eskaliert werden
 * Durchführung detaillierter Diagnosen und Fehlerbehebungen
 * Zusammenarbeit mit anderen IT-Teams zur Lösung von Systemproblemen
 * Dokumentation der Lösungen und Erstellung von Berichten zu wiederkehrenden Problemen
 * Unterstützung bei der Implementierung neuer Technologien und Systemupdates
 * Schulung und Unterstützung von First-Level-Support-Mitarbeitern


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