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# Technical Support Specialist

- **Company:** Universal Dynamics, Inc.
- **Location:** Fredericksburg, VA, United States
- **Experience:** Expert
- **Salary:** $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Productivity Software, SAP (Applications)
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b123e0ffb447051f

## About the Role

Do you have experience in Productivity software?, Do you have a Associate's degree?, * Associate degree in Electrical or Mechanical Engineering Technology (or related field) preferred and/or five (5)+ years of experience with industrial equipment similar to Una-Dyn and/or Piovan equipment;

 * Must have solid communication skills, both verbal and written.
 * Ability to analyze and interpret mechanical and electrical drawings, as well as software code.
 * Familiar with microprocessor controls and programs.
 * Must have good interpersonal skills and provide high-quality customer service.
 * Must be able to organize, prioritize, and multitask.
 * Must be able to evaluate and respond appropriately to situations to the benefit of the customer.
 * Familiar with Microsoft Word, Excel, PowerPoint, SAP, CRM.

## Description

* Maintain collections of technical service manuals and documentation.
 * Assist the Engineering Department with occasional lab testing of equipment and compounds sent in by the customer base.
 * Performing administrative tasks such as opening and managing Service Order cases, providing service reports, and documenting expenses to the Accountability Department.
 * Occasional travel to customer facilities to witness and understand equipment applications and operations, effect necessary repairs, and deliver parts and/or components as needed.
 * Support customers by phone and/or email to assist with troubleshooting and technical requests.
 * Coordinate with the customer by sending the tariff form in case of technician intervention request.
 * Handle Service Orders under own responsibility and promptly inform the Service Manager about the job status, whether it's under warranty, to be invoiced, or FOC for a special decision/agreement from the Sales referent.
 * Support technicians and guide them on how and what to fill in on the Service Report in case of needs (in case of a critical situation).


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