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# IT Support Assistant

- **Company:** LaGuardia Community College
- **Location:** New York, NY, United States
- **Salary:** $44,746.0 - $50,564.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Macintosh Computers, Apple Mac Systems, Cloud Computing, Computer Maintenance, Desktop Computing, Productivity Software, Software Engineering, Software Systems, Software Licensing, Information Technology, Casper Suite
- **Published:** August 25, 2026
- **Apply:** https://jobs.theeduledger.com/company/laguardia-community-college-293812/job/it-support-assistant-provisional-instructional-technology-services-in-long-island-city-ny-1muvvijuh6f90tgzh4df9ej6idzeis/

## About the Role

High School Diploma, G.E.D., or equivalent

 2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology

 3. Demonstrated English Language proficiency

 4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

## Description

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:
-Operating, transporting, adjusting, and installing/configuring computing and related equipment
-Communicating with technology users and staff to understand, identify, document and resolve problems
-Performing simple repairs to computing and related equipment., Under the direction of the Director of Instructional Technology Services, the IT Support Assistant assists with maintenance of the computer desktop environment. The successful applicant will also assist the IT Associate in analyzing requirements, resolving problems, and installing hardware and software solutions, as well as the following duties:
Support all technology used in computer classrooms, computer laboratories, and smart classrooms; Provide technical support for Windows and Mac OS computers; Install, configure, update, and maintain Windows and Mac computers and related equipment; Assist with Mac OS management using tools such as Jamf Pro, Apple Business Manager, and Deepfreeze Cloud; Support and maintain PCs, printers, servers, and related equipment, as well as end-user support, license tracking, and PC maintenance, upgrades, and configurations; Monitor and respond quickly and effectively to requests received by faculty in computer labs and smart classrooms; Modify configurations, utilities, software default settings, etc; Document internal procedures; Install, test, and configure new workstations, peripheral equipment, and software; Maintain inventory of all equipment, software, and software licenses; Manage PC setup and deployment using standard hardware, images, and software; Perform timely workstation hardware and
software upgrades as required; Check class schedules to ensure that computer classrooms are open and ready to receive students and faculty; Load paper into printers and clear jammed paper in printers; Assist students with difficulties using productivity software such as Microsoft Word and Excel; Facilitate and manage student accounts for computer labs and printing applications.


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