> Markdown version of [/jobs/ext/2229334-salesforce-support-administrator](https://www.wearedevelopers.com/jobs/ext/2229334-salesforce-support-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Support Administrator - **Company:** Everforth Apex - **Location:** Charlotte, NC, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Multi-Factor Authentication, Identity and Access Management, Enterprise Messaging Systems, PeopleSoft Customer Relationship Management (CRM), Salesforce.Com, User Provisioning Software, People Soft - **Published:** August 25, 2026 - **Apply:** https://www.dice.com/job-detail/46d88ab8-1abc-427e-a1cf-64871a5fb7bf ## About the Role Experience: 2-3 years of experience in customer service, technical support, or help desk roles. Experience working with support systems or CRM tools (e.g., Salesforce, Oracle - Peoplesoft, or similar platforms). Technical Skills: Basic understanding of Multi-Factor Authentication (MFA). Excellent verbal and written communication skills. Preferred Qualifications * Associate or bachelor's degree. * Oracle Peoplesoft experience. * Knowledge of user provisioning or access controls. * Previous experience supporting financial services or fintech environments. * Exposure to escalation workflows and tiered support models. * Experience handling customer or vendor inquiries in a professional environment. * Troubleshooting and problem-solving skills. * Ability to manage multiple requests, prioritize work, and meet deadlines. * Attention to detail and ability to follow defined procedures. * Experience responding to and managing high-volume email-based support queues. * Ability to quickly learn new systems and adapt to evolving processes. ## Description This position provides frontline support to customers and vendors, delivering timely and accurate assistance with system access and authorization. This role focuses on resolving service inquiries, supporting user access through Multi-Factor Authentication, and maintaining customer satisfaction. The specialist will work within an Oracle PeopleSoft system while managing requests and communicating with customers via phone and email. This is a fully remote position. Preference may be given to candidates within 70 miles of Monett, Springfield, Allen, or Charlotte office locations. There are two available shifts between 7am and 7pm CST. Work Environment This is a fully remote position. Preference may be given to a candidate within 70 miles of the Monett, Springfield, Allen, or Charlotte office locations. Shift 9-6 CST., * Serve as a primary point of contact for customer and vendor support inquiries. * Assist users with access issues related to identity management, including Multi-Factor Authentication (MFA). * Provide basic authorization support for portal access. * Troubleshoot and resolve routine access and login-related issues in a timely and professional manner via phone and email. * Process and manage service requests within the Oracle PeopleSoft system. * Respond to incoming support email requests. * Communicate with team members and leadership using email and internal messaging platforms. * Escalate complex issues to higher-level support teams as needed. * Deliver customer service through clear communication and effective problem resolution. * Perform other duties as assigned. ## Related Videos - [The Chief Joy Officer and Decoding Motivation@Work](https://www.wearedevelopers.com/videos/1501-the-chief-joy-officer-and-decoding-motivation-work) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Under the Hood of Building on Lovable](https://www.wearedevelopers.com/videos/100032-under-the-hood-of-building-on-lovable) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Building Organizations That Can Actually Adapt](https://www.wearedevelopers.com/videos/100316-building-organizations-that-can-actually-adapt) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)