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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Configuration Manager, Mid - **Company:** Booz Allen Hamilton Inc. - **Location:** United States - **Experience:** Experienced - **Salary:** $55,200.0 - $126,000.0 - **Contract:** Permanent contract - **Skills:** Application Services, Configuration Management Databases, Configuration Management, ServiceNow IT Service Management, Servicenow - **Published:** August 25, 2026 - **Apply:** https://justjobs.com/main/sendform/8/8/28176/1/18066578?backUrl=%2Fcareer%2F18066578%2FServicenow-Configuration-Manager-Mid-Florida-Macdill-Air-Force-Base ## About the Role * 6+ years of experience in IT * 2+ years of experience working directly with the ServiceNow CMDB * Experience applying CSDM to model business services, application services, and supporting infrastructure * Experience leading change and configuration management, CCB activities, CI baselines, and impact analysis * Experience with on-premises or air-gapped ServiceNow deployments * Knowledge of ServiceNow CMDB fundamentals, including CI classes, relationships, IRE, CMDB Health, and Discovery * Ability to document processes clearly and communicate data quality status to both technical and non-technical stakeholders * TS/SCI clearance * HS diploma or GED Nice If You Have: * Experience with ITAM, SAM, and HAM, and the relationship between assets and CIs * Knowledge of the CSDM and service mapping concepts * Possession of strong analytical skills, for data quality investigation and remediation, driving issues to root cause * Bachelor's degree * ITIL 4 Foundation Certification * ServiceNow Certifications such as CSA, CIS-Discovery, or CIS-ITOM Certification ## Description Your combination of people skills and technical knowledge makes you the team hero, solving oneproblem after another. What if you could use those skills to improve the technology supporting the government? We're looking for a Configuration Manager who specializes in ServiceNow platform configuration and maintenance. You'll helpclients overcome tough challenges through monitoring and performance management. Your knowledge will bevital as you identify problem areas and opportunities for improvement in a mission-critical network. Yourcommunication skills will come in handy as you turn metrics into information and articulate their meaning. What You'll Do: As a ServiceNow Configuration Manager on our team, you'll: * Maintain and enforce CMDB data governance policies, CI naming standards, and CI lifecycle states from onboarding through retirement. * Monitor and improve CMDB Health metrics such as completeness, compliance, correctness, staleness, orphaned CIs, and duplicates, using ServiceNow CMDB Health dashboards. * Investigate and remediate data quality defects, driving root-cause fixes at the data source rather than the individual record. * Align CI classes and relationships to the ServiceNow Common Service Data Model (CSDM) across foundation, design, management, and technical services domains. * Partner with service owners to model business services, application services, and their supporting infrastructure. * Coordinate and validate CI population through ServiceNow Discovery, Service Mapping, and approved integrations and import sets. * Reconcile authoritative data from multiple sources into a single trusted CI record. * Support the Configuration Control Board (CCB) by preparing CI baselines, documenting configuration changes, and tracking deviations. * Partner with the change management process to ensure CI relationships and impact analysis are accurate before changes are approved. * Produce and maintain configuration management documentation, work instructions, and standard operating procedures. * Support Authority to Operate (ATO) and Risk Management Framework (RMF) activities by ensuring CMDB records accurately reflect the accredited system boundary. * Provide CI and dependency data supporting audit, inventory, and compliance reporting. ## Related Videos - [Goodbye Microservices, Hello Self-Contained Systems](https://www.wearedevelopers.com/videos/100009-goodbye-microservices-hello-self-contained-systems) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Building Better Apps with React Native](https://www.wearedevelopers.com/videos/1466-building-better-apps-with-react-native) - [Terraform for Developers](https://www.wearedevelopers.com/videos/3-terraform-for-developers) - [Maturity assessment for technicians or how I learned to love OWASP SAMM](https://www.wearedevelopers.com/videos/351-maturity-assessment-for-technicians-or-how-i-learned-to-love-owasp-samm) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)