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# IT-Techniker (a) 2-Level-Support

- **Company:** Recrudo GmbH
- **Location:** Essen, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Linux, Networking Hardware, Systems Integration, Information Technology
- **Published:** August 25, 2026
- **Apply:** https://www.recrudo.com/jobs/it-techniker-a-2-level-support

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich (z. B. Fachinformatiker Systemintegration, IT-Systemelektroniker) oder vergleichbare Qualifikation
 * Erfahrung im 2nd-Level-Support oder vergleichbarer IT-Umgebung
 * Fundierte Kenntnisse in Windows- und/oder Linux-Systemen, Netzwerktechnik und Standardsoftware
 * Analytische und strukturierte Arbeitsweise
 * Teamfähigkeit, Kommunikationsstärke und serviceorientiertes Auftreten
 * Sehr gute Deutschkenntnisse, Englischkenntnisse von Vorteil

## Description

* Bearbeitung und Analyse von komplexen IT-Störungen im 2nd-Level-Support
 * Unterstützung des 1st-Level-Supports bei technischen Fragestellungen
 * Installation, Konfiguration und Wartung von Hard- und Software
 * Betreuung von Servern, Clients und Netzwerkkomponenten
 * Mitarbeit bei IT-Rollouts, Upgrades und Migrationen
 * Erstellung und Pflege von Dokumentationen und Knowledge-Base-Artikeln
 * Sicherstellung der IT-Sicherheit und Einhaltung von Prozessen


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