> Markdown version of [/jobs/ext/2230604-1st-level-support-it-support-a-wuppertal](https://www.wearedevelopers.com/jobs/ext/2230604-1st-level-support-it-support-a-wuppertal). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 1st-Level-Support / IT-Support(a) Wuppertal

- **Company:** Recrudo GmbH
- **Location:** Wuppertal, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Information Technology, Laptops
- **Published:** August 25, 2026
- **Apply:** https://www.recrudo.com/jobs/1st-level-support-it-supporta-17

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich (z. B. Fachinformatiker, IT-Systemkaufmann) oder vergleichbare Qualifikation
 * Erste Erfahrungen im IT-Support oder Helpdesk wünschenswert
 * Gute Kenntnisse in Windows-Betriebssystemen, Office 365 und grundlegender Netzwerktechnik
 * Ausgeprägte Serviceorientierung und Freude am Umgang mit Anwendern
 * Selbstständige, strukturierte und zuverlässige Arbeitsweise
 * Sehr gute Deutschkenntnisse, Englischkenntnisse von Vorteil

## Description

* Annahme, Bearbeitung und Dokumentation von Supportanfragen (Telefon, E-Mail, Ticketsystem)
 * Unterstützung der Anwender bei Hard- und Softwareproblemen
 * Fehleranalyse und Störungsbehebung im 1st-Level-Support
 * Installation und Konfiguration von PCs, Notebooks und Standardsoftware
 * Weiterleitung komplexerer Störungen an den 2nd-Level-Support
 * Erstellung von Dokumentationen und Anleitungen für Anwender


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