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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Desktop Support Technician - **Company:** B&W Operating, L.L.C. - **Location:** New Albany, IN, United States - **Experience:** Expert - **Salary:** $75,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Adobe Creative Cloud, Apple Mac Systems, Business Software, Microsoft Outlook, Computer Networks, Desktop Computing, Multi-Factor Authentication, Electronic Mailing, Firmware, Microsoft Office, Microsoft PowerPoint, Wi-Fi Technology, Office365, Peripherals, Information Technology, Laptops, User Administration - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bb9d02b7be9ebab6 ## About the Role Do you have experience in macOS?, Do you have a Bachelor's degree?, * Positive attitude, patience, strong customer service mentality, and excellent verbal and written communication skills * Advanced problem-solving and troubleshooting skills with a keen attention to detail * Skilled in supporting both Windows and Mac clients * Hardware support (laptops, desktops, peripherals, printers, etc.) * Microsoft Active Directory User management * Imaging and Disk Duplication technology * Desire to continually learn new technologies and improve skill set * Comfortable in a fast-paced environment, managing multiple issues/projects simultaneously, * 5+ years of full-time experience providing IT support. Experience supporting a multi-site organization is preferred. * Experience providing in-person and remote support * Ability to work on-site 5 days per week with occasional remote flexibility * Bachelor's degree in IT or related field preferred but not required ## Description Reporting to the Manager of IT Support, the Senior Desktop Support Technician is a highly visible, hands-on IT professional responsible for delivering exceptional end-user support remotely to all of our locations while also serving as a trusted on-site technical resource. This position is often viewed as the face of IT, with the expectation of providing exceptional customer service to our internal customers as well as providing clear and frequent communication on the status of issues. Critical responsibilities include thorough documentation of issue resolution, collaboration with other members of the IT Support teams throughout the organization, and as necessary, issue escalation to our IT Infrastructure Team. Essential Functions: * Provide excellent IT support to our organization both in-person and remotely * Support a variety of technologies including but not limited to: + Windows 10, Windows 11 and MacOS clients + Microsoft Teams and OneDrive + Microsoft Office (Outlook, Word, Excel, PowerPoint) + Local and network printers, copiers, and label printers + Multi-Factor Authentication (MFA) user configuration and troubleshooting + Mobile devices (connectivity to WiFi, and configuration of email client) + Business Applications such as ERP systems + Adobe Creative Suite * Create and Manage Users in Active Directory and Office365 * Update drivers and apply firmware updates as part of troubleshooting process * Work closely with stakeholders to identify potential problem areas and develop solutions * Share knowledge with other team members and document solutions to IT problems * Support special projects and initiatives * Perform on-site troubleshooting and escalations ## Related Videos - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)