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# IT support medewerker retail

- **Company:** AGO Jobs & HR
- **Location:** West-Vlaanderen, Belgium
- **Contract:** Permanent contract
- **Skills:** Information Systems, Information Technology
- **Published:** August 26, 2026
- **Apply:** https://www.jobat.be/nl/jobs/it-support-medewerker-retail/job_6176843

## About the Role

* Basiskennis van informatica en IT systemen
 * Analytisch denkvermogen en probleemoplossend ingesteld
 * Zelfstandig kunnen werken volgens richtlijnen
 * Klantgericht en communicatief sterk
 * Goede kennis van Nederlands en Frans
 * Stressbestendig en flexibel ingesteld
 * Teamplayer met verantwoordelijkheidsgevoel

## Description

* Ondersteunen van klanten bij IT gerelateerde vragen
 * Analyseren van meldingen en stellen van diagnoses
 * Oplossen van technische en functionele storingen
 * Registreren en opvolgen van incidenten
 * Doorsturen van complexe problemen naar gespecialiseerde teams
 * Correct informeren van klanten over de voortgang
 * Werken volgens procedures en werkinstructies
 * Bijdragen aan verbeteringen van processen en documentatie
 * Samenwerken met collega's voor een kwalitatieve dienstverlening


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