> Markdown version of [/jobs/ext/2233137-technical-support-specialist-software-integrations-be](https://www.wearedevelopers.com/jobs/ext/2233137-technical-support-specialist-software-integrations-be). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - Software & Integrations - BE - **Company:** Smappee - **Location:** Harelbeke, Belgium - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software Applications, Issue Tracking Systems, Internet Protocol, Systems Integration, Software Troubleshooting - **Published:** August 26, 2026 - **Apply:** https://www.careerjet.be/jobad/be2f993965d55c1a9e4f6d17d1938258f7 ## About the Role We are mainly looking for technical aptitude and problem-solving ability rather than one specific degree or career path. You could have a background in IT, software, electronics, networking, technical support, IoT or a related field. Ideally: * You have a good understanding of software and connectivity and are comfortable figuring out how different systems communicate with each other. * Concepts such as IP networks, APIs, protocols, integrations or connected devices are familiar to you - or you're eager and able to learn them quickly. * You enjoy troubleshooting: you ask the right questions, work through a problem logically and don't stop at the first possible explanation. * You enjoy helping customers and can translate technical information into clear, practical instructions. * You are comfortable communicating by phone as well as through email and tickets. * You can communicate professionally in Dutch, French and English. * Experience in technical support, application support, IoT, energy management, EV charging or system integrations is an advantage, but not a requirement. * You are curious and motivated to develop into a specialist in smart energy and connected charging solutions. Most importantly, you don't need to tick every technical box already. If you have a solid software or IT foundation and enjoy understanding how connected technologies work, we'll help you build the product and energy knowledge. ## Description At Smappee, we believe energy should be smarter, more efficient, and more sustainable. Our technology helps businesses and individuals understand and optimise their energy consumption while making electric mobility easier. As our solutions become increasingly connected, software and integrations play an important role in the experience of our installers and customers. To strengthen our Customer Service team at HQ, we're looking for a Technical Support Specialist - Software & Integrations. You don't need to know everything about energy management or EV charging from day one. What we're looking for is someone who understands how connected systems work, enjoys troubleshooting and likes helping people solve technical problems. Requirements You will be part of our Customer Service team and provide technical support to certified installers and partners via phone, email and our ticketing system. Your focus will gradually develop towards questions related to software, connectivity, energy management and integrations, while you will also support our broader AC charging portfolio. More specifically, you will: * Provide technical support to installers and partners during the installation, configuration and use of Smappee solutions. * Troubleshoot software, connectivity and integration issues, guiding installers towards effective and practical solutions. * Investigate and analyse connected systems, networks, devices, configurations, logs and error messages to identify root causes. * Support Energy Management System applications and integrations with external platforms, including smart-home and building-management technologies. * Resolve technical cases independently where possible and escalate complex issues with the appropriate technical context and information. * Build and maintain strong knowledge of AC charging solutions, Smappee's software and integrations, while documenting solutions and best practices to effectively handle day-to-day technical support questions. * Collaborate closely with Customer Service, Sales Engineers and R&D to identify recurring issues, improve knowledge sharing and continuously enhance products and support processes. ## Related Videos - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Brewing Tea over the Internet](https://www.wearedevelopers.com/videos/697-brewing-tea-over-the-internet) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)