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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # FSC Technical Support Engineer II (Remote) - **Company:** Johnson Controls - **Location:** Glendale, WI, United States (Remote available) - **Experience:** Expert - **Salary:** $85,200.0 - $118,000.0 - **Contract:** Permanent contract - **Skills:** Private Networks, Databases, PC Tools, Server Administration, Wireless Networks, Diagnostic Tools, Guidewire PolicyCenter, Call Tracing - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e49e0c88e0c8c6a ## About the Role Do you have experience in System maintenance?, Do you have a Associate's degree?, * Bachelor's degree in electrical or mechanical engineering and a minimum of 7 years of Johnson Controls field or engineering technical experience or an associate's technical degree with a minimum of 10 years of Johnson Controls field or engineering technical experience. * Strong understanding of networking principals, products, and technologies. * Extensive PC software and hardware skills. * Strong knowledge of HVAC systems and applications. * Strong understanding of Building Automation Systems design and maintenance. * Understanding of ASHRE standard protocols used in HVAC and automation products. * Strong understanding of AC and DC circuits. * Strong communication skills as they apply to convey very technical information to callers at all levels of technical competency. ## Description Under limited supervision, provides remote technical support to JCI service providers and authorized distributors/representatives with solutions to diverse technical problems and applications relating to building automation and control systems, networking, databases, PC/server configuration, and other related required technologies. Support is provided primarily via phone analysis and remote interrogation. Some onsite analysis may be required. How you will do it * Analyzes and troubleshoots application, communications, network, and control system problems and effectively communicates solutions to JCI employed service providers and authorized distributors/representatives. * Work directly with product teams and/or with FSC L2 teams with regards to new product development or existing product maintenance and provide subject matter expertise to the Level 1 team on these products. * Troubleshoot third-party control system integrations issues. * Provide technical, application, and process instruction when callers have limited training or experience. Escalate field training needs to branch management when the lack of field knowledge to perform field tasks trends are identified * Configures and maintains lab configuration with all products necessary to replicate on-site situations for the objective to simulate conditions in the field. Labs to include, but not limited to, virtualized PC configurations for all supported platforms, private networks, wireless networks, all current and legacy JCI controller products, and all required power systems and wiring. * Documents all symptoms, root causes, and identified solutions into a comprehensive Call Tracking Database and, when appropriate, into a centralized knowledge database. * Maintain and continuously improve skills on all technologies required to support JCI automation and controls products including JCI current and legacy hardware, IT support techniques and tools as well as JCI developed technology, hardware, and diagnostic tools. * Maintain and continuously improve skills on all JCI automation and controls products as they evolve. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)