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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line Analyst - Networking - **Company:** Computacenter PLC - **Location:** Milton Keynes, UK - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Microsoft Azure, Cloud Computing, Computer Networks, Network Administration, Software Vulnerability Management, Wide Area Networks, Load Balancing, Firewalls (Computer Science), Juniper, SC Clearance, Network Support, Fortinet, Cisco, Servicenow - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815150470-2nd-line-analyst-networking ## About the Role We're looking for a team player with a passion for resolving technical problems and the ability to work independently. You'll need: * Experience in a 2nd Line Network Support role * Strong knowledge of Cisco technologies (LAN/WAN) * Eligibility for SC Clearance * Familiarity with firewalls, load balancers, and switches * Experience with technologies such as: Cisco, HP, Fortinet, Aruba, Palo Alto, Juniper, Checkpoint, NSX-T Cloud Networking, Azure Cloud Networking * Raritan Smart Lockers, ServiceNow ## Description Join to apply for the 2nd Line Analyst - Networking role at Computacenter 3 days ago Be among the first 25 applicants Join to apply for the 2nd Line Analyst - Networking role at Computacenter Direct message the job poster from Computacenter Recruitment Business Partner at Computacenter Life on the team If you've set your heart on a career in IT Networking, join Computacenter as a 2nd Line Network Analyst and you'll find everything in place to help you realise your ambitions. We're Europe's leading independent provider of IT infrastructure services, known for being open, upfront, and straightforward. You'll always know what's expected of you, have access to supportive managers, and be encouraged to grow and develop in your role. At Computacenter, we offer a supportive environment where your voice is heard and your development is a priority. You'll have access to cutting-edge tools, work with leading organisations, and be part of a team that values collaboration and innovation. You'll be part of a collaborative team providing proactive and reactive network management. From resolving incidents and performing root cause analysis to managing change requests and supporting compliance, you'll play a key role in keeping our customers' environments running smoothly. What you'll do * Manage and resolve network incidents and service calls to meet SLA targets * Increase First Time Fix rates and reduce escalations * Monitor call queues and follow up with specialist teams * Support technical escalations and assist team members * Ensure accurate documentation and incident records * Participate in team meetings and contribute to service improvements * Use monitoring tools to track and resolve incidents * Support compliance, patching, and vulnerability management * Liaise with 3rd Line teams to drive service enhancements * Deliver small project work to customer timelines What you'll need We're looking for a team player with a passion for resolving technical problems and the ability to work independently. You'll need: * Experience in a 2nd Line Network Support role * Strong knowledge of Cisco technologies (LAN/WAN) * Eligibility for SC Clearance * Familiarity with firewalls, load balancers, and switches * Experience with technologies such as: Cisco, HP, Fortinet, Aruba, Palo Alto, Juniper, Checkpoint, NSX-T Cloud Networking, Azure Cloud Networking * Raritan Smart Lockers, ServiceNow Seniority level * Seniority levelNot Applicable Employment type * Employment typeFull-time Job function * Job functionInformation Technology Referrals increase your chances of interviewing at Computacenter by 2x Sign in to set job alerts for "Networking Specialist" roles. Milton Keynes, England, United Kingdom 1 week ago Milton Keynes, England, United Kingdom 3 weeks ago We're unlocking community knowledge in a new way. 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