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# Second-Level-Support

- **Company:** DIS AG
- **Location:** Heidelberg, Germany
- **Experience:** Experienced
- **Salary:** €45,000.0 - €55,000.0
- **Contract:** Permanent contract
- **Skills:** Information Technology, Hardware Infrastructure
- **Published:** August 26, 2026
- **Apply:** https://www.adzuna.de/details/5854421004

## About the Role

* Erfolgreich abgeschlossene Ausbildung im IT-Bereich oder eine vergleichbare Qualifikation

Mindestens zwei Jahre Berufserfahrung im IT-Support
Gute Kenntnisse in der Administration von IT-Hardware

## Description

* Priorisierung und Lösung von Support-Anfragen im Ticketsystem

Zusammenarbeit mit den internen IT-Teams bei komplexeren Problemen
Dokumentation von Lösungen und Pflege der Wissensdatenbank
Anwenderunterstützung und technisches Troubleshooting bei Softwarefehlern


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