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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Technology Specialist III - **Company:** Senior Plc - **Location:** Albuquerque, NM, United States - **Experience:** Experienced - **Salary:** $73,341.0 - $77,106.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Software Documentation, Information Systems, Desktop Computing, Electronic Mailing, File Server, Systems Analysis, Local Area Networks, Network Monitoring, Tablet Computers, Computer Equipment, Information Technology, Laptops, User Accounts - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d46648a102c21ac5 ## About the Role Do you have a valid Driver's License license?, Do you have experience in User training (technical support)?, Do you have a Bachelor's degree?, Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis. Bachelor's degree from an accredited college or university in information systems, computer science, or business administration; and Two (2) years of customer service experience in any combination of the following areas: * selection and configuration of end user devices * installing, maintaining and troubleshooting PC's * analyzing and assessing technological needs * software application analysis ADDITIONAL REQUIREMENTS: Possession of ITIL Foundation Certification within 6 months from date of hire. Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire. Possession Of a City Operator's Permit (COP) within 6 months from date of hire. ## Description Perform functional and technical information systems support for assigned department: install and maintain application software and end user devices such as personal computers, laptops, tablets and smart phones; maintain and administer computer systems and applications; provide technical support and assistance to department end users and perform a variety of analytical duties relative to assigned area of responsibility. Candidates are expected to show a high degree of proficiency with the technologies listed above and to demonstrate expertise with hardware, network and software fundamentals and troubleshooting skills. Manage projects, be a self-starter, work under minimal supervision and be able to step right into the position ready to perform necessary functions. This employee will run moderate-sized technology projects and will provide status reports and project updates to management. Makes technology recommendations and gathers requirements from customers for technology projects., ESSENTIAL FUNCTIONS: Essential functions may include, but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation. * Lead, coordinate and perform the functional tasks related to the design and implementation, configuration, testing, training and validation, of new software; review new application software for compliance with applicable quality assurance standards before implementation. * Serve as the project manager over specific department-level implementation initiatives as required. * Prepare project cost estimates and justification for new or enhanced system modifications; prepare requests for proposals for vendor services. * Perform a variety of function and technical duties to support information technology systems and programs in assigned area; serve as liaison between system users and information systems staff in the development, implementation, administration and maintenance of information systems, computer programs and software applications. * Install and maintain application software and computer hardware; provide technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques. * Develop, install and maintain software applications; troubleshoot and rectify application software problems; evaluate new software/hardware and recommend changes as needed; prepare and update user manuals and system documentation. * Evaluate and test system upgrades; install or upgrade software applications; troubleshoot hardware and software related problems; coordinate and document testing for new or revised software applications; assist in deployment of new applications in assigned areas. * Perform system maintenance activities on various files; monitor system disks for space; maintain system security; reset user passwords; grant or revoke system access. * May provide support to local area networks, create and modify user accounts, maintain electronic mail access; may install and configure hardware and software and enable local area network connection; may maintain file servers, monitor network performance and troubleshoot network problems; may coordinate maintenance and repair with information systems or vendor staff. * Respond to requests from users regarding system operations; provide solutions to operations problems. * Develop written technical documentation, internal operating procedures, and user manuals and instructions; develop instructional materials and conduct training programs on software applications; update technical and training manuals as required. * Perform a variety of complex systems analysis duties in the design, implementation and maintenance of management information systems and supporting computer hardware and software applications. * Analyze user needs; recommend new or enhanced system modifications or end user devices. SUPPLEMENTAL FUNCTIONS: * Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information technology. * Perform related duties and responsibilities as required., Essential and supplemental functions may require maintaining physical condition necessary for; moderate or light lifting; for walking, standing, sitting, bending, stooping; kneeling, crawling for prolonged periods of time. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)