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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data & Analytics Lead - **Company:** TICKETMANAGER - **Location:** Calabasas, CA, United States - **Experience:** Expert - **Salary:** $80,000.0 - $100,000.0 - **Contract:** Franchise - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Amazon S3, Application Integration Architecture, Microsoft Azure, Software as a Service, Collaborative Software, Data Architecture, Information Engineering, Data Systems, Database Queries, Python (Programming Language), Microsoft Dynamics, Power BI, Application Data, Data Processing, Cloud Platform System, Sql Optimization, Powerquery, Microsoft Fabric, Data Lakes, Information Technology, Atlassian Tools, Data Analytics, Zendesk - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=37847c2e8d66dbb7 ## About the Role Do you have experience in Zendesk?, Do you have a Bachelor's degree?, * Bachelor's degree required (Computer Science, Mathematics, Statistics, or related field preferred) * 3-5 years of experience in a data analytics, BI, or data engineering-adjacent role * Expert-level proficiency in Power BI, including advanced DAX, Power BI Service administration, and experience with Microsoft Fabric and/or Lakehouse architecture * Strong hands-on experience with cloud-based data platforms, including AWS (S3, Redshift) and/or Azure (Data Lake, Synapse) * Advanced SQL expertise with the ability to write complex queries across large, disparate, and legacy datasets * Demonstrated ability to identify trends, anomalies, and data quality issues proactively (strong analytical and statistical intuition) * Experience in logistics, sports/entertainment, or high-growth SaaS environments strongly preferred * Proficiency in Python or R for advanced data manipulation and analysis preferred * Portfolio or examples of impactful dashboard design that go beyond standard BI reporting (emphasis on storytelling and usability) * Comfortable working in fast-paced, in-office environments that require real-time collaboration and rapid iteration * Able to prioritize speed and business needs in time-sensitive situations, balancing "good enough now" vs. "perfect later" * Technically adaptable and resourceful, with the ability to quickly ramp on new tools across AWS, Azure, and emerging data technologies ## Description The Data & Analytics Lead is the "intelligence engine" for the entire organization. We are already a heavy Power BI shop; your mission is to take our existing footprint to the next level. You will manage our Data Lake (AWS or Azure), scale our Power BI Fabric implementation, and act as a high-speed technical partner for every department-from Sales to Fulfillment. This is a role for a curious, experimental builder who loves solving complex puzzles under tight deadlines and providing the "speed to insight" that keeps our executive team moving., Power BI & Fabric Power-User * Advance the Stack: Take ownership of a mature Power BI environment. Optimize existing dashboards for performance and design "next-gen" visualizations in Power BI Fabric. * New Development: Rapidly build and deploy new dashboards that track emerging business initiatives across the organization. * Deep-Dive DAX: Write and troubleshoot complex DAX and Power Query (M) to ensure our metrics are accurate and performant. Data Lake Architecture & Management * Lake Ownership: Manage and optimize our Data Lake environment (AWS or Azure). Ensure data is clean, accessible, and structured for high-performance reporting. * Cross-Org Integration: Ingest data from disparate sources (Dynamics, Zendesk, Atlassian, and application data) into a unified layer that allows for cross-departmental analysis. * Experimental Engineering: Be open to testing new tools, connectors, or AI-driven data processing methods to find the most efficient path to an answer. High-Velocity Ad-Hoc Analysis * The "Human API": Act as the primary point of contact for "quick questions" from leadership. You must be able to pivot from a long-term project to a 30-minute deep-dive to answer a pressing business question. * Cross-Departmental Projects: Manage a rotating queue of projects from different teams. One day you're helping Finance with billing reconciliation; the next, you're helping Support track ticket deflection. Curiosity & Experimentation * Stay Hungry: Constantly look for better ways to visualize data or automate reporting. We want someone who asks "What if we tried this?" instead of just following a ticket. * AI Integration: Explore how AI features within the Power BI/Fabric ecosystem (like Copilot for Power BI) can be used to speed up our internal workflows. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [WeAreDevelopers LIVE - CSS is DOOMed](https://www.wearedevelopers.com/videos/1838-wearedevelopers-live-css-is-doomed) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)