> Markdown version of [/jobs/ext/2237852-endpoint-support-specialist](https://www.wearedevelopers.com/jobs/ext/2237852-endpoint-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Endpoint Support Specialist - **Company:** LEDGENT - **Location:** Greenwood Village, CO, United States - **Experience:** Expert - **Salary:** $62,400.0 - $74,880.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Collaborative Software, Productivity Software, Remote Service Software, User Environment Management, Mobile Os, Office365, Microsoft InTune, Deployment Automation, Laptops - **Published:** August 26, 2026 - **Apply:** https://www.dice.com/job-detail/3cc13f72-7f6e-41ae-9938-1a40c49d87fb ## About the Role A growing organization is seeking an experienced Endpoint Support Specialist to deliver high-quality technical support across a diverse end-user environment. This role focuses on device lifecycle management, end-user support, system provisioning, and troubleshooting across Windows, Apple, and mobile platforms. The ideal candidate combines strong technical expertise with exceptional customer service skills and thrives in a fast-paced, user-focused environment., * 5+ years of experience in desktop, endpoint, or technical support environments. * Strong hands-on experience supporting Windows 11 systems and Dell hardware. * Knowledge of macOS and Apple mobile devices, including iPhone and iPad support. * Experience with Microsoft Intune for mobile device and endpoint management. * Familiarity with Microsoft Autopilot device deployment and configuration. * Experience working within ticketing and IT service management platforms. * Excellent troubleshooting, analytical, and problem-solving abilities. * Strong verbal and written communication skills with a customer-centric approach. * Ability to manage multiple priorities while maintaining a high level of service. Preferred Qualifications * Experience supporting enterprise environments with a mix of Windows, Apple, and mobile technologies. * Familiarity with ITIL concepts and service management best practices. * Experience working with SysAid or comparable ITSM platforms. * Previous experience providing white-glove support to senior leadership teams. Nice-to-Have Skills * Knowledge of endpoint security and device compliance practices. * Experience with remote support tools and collaboration platforms such as Microsoft Teams. * Background in hardware deployment, asset management, and device lifecycle processes. ## Description * Provide technical support for laptops, mobile devices, printers, and related hardware and software. * Diagnose and resolve end-user issues involving Windows, Apple, and mobile operating systems. * Configure, deploy, and maintain endpoint devices for new hires and existing employees. * Provision and manage Windows devices utilizing Microsoft Autopilot. * Support mobile device enrollment, management, and security through Microsoft Intune (MDM). * Track, prioritize, and resolve support requests while meeting established service-level expectations. * Deliver both onsite and remote support using collaboration and remote-access technologies. * Assist executives and business leaders with technology-related needs and escalations. * Support Microsoft 365 applications and other productivity tools. * Maintain accurate documentation of incidents, resolutions, and device inventory. * Communicate technical concepts effectively to users with varying levels of technical expertise. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Simplifying edge app delivery: one workflow, thousands of devices](https://www.wearedevelopers.com/videos/1608-simplifying-edge-app-delivery-one-workflow-thousands-of-devices) - [WeAreDevelopers LIVE - Web Typography; CSS Layout features; Staying curious in an AI world and more](https://www.wearedevelopers.com/videos/1334-wearedevelopers-live-web-typography-css-layout-features-staying-curious-in-an-ai-world-and-more) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)