> Markdown version of [/jobs/ext/2237858-tier-2-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/2237858-tier-2-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier 2 Desktop Support Specialist

- **Company:** Resourcesoft, Inc.
- **Location:** Bridgeville, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cyber Security, System Configuration, Issue Tracking Systems, Network Troubleshooting, System Center Configuration Manager, Remote Desktop Services, Software Deployment, TCP/IP, Windows Desktop, Peripherals, Microsoft InTune, Laptops
- **Published:** August 26, 2026
- **Apply:** https://www.dice.com/job-detail/c3608c74-ad8d-4233-ac6a-e72fa2bd51e1

## About the Role

* 3 or more years of experience in Tier 2 desktop support, hardware deployment, and operating system troubleshooting.
 * Proficiency in Microsoft SCCM (MECM) and Intune for device health, software deployment, and compliance.
 * Experience with configuring, repairing, and troubleshooting Windows workstations, laptops, docking stations, and Mac hardware.
 * Experience in installing, configuring, and supporting network multifunction printers, scanners, and peripherals.
 * Experience with IT service management ticketing systems such as Remedy for incident tracking.
 * Experience in enterprise LAN/WAN network troubleshooting, TCP/IP protocols, Active Directory, and Remote Desktop (RDP).
 * Excellent verbal and written communication skills.

## Description

* Deliver hands-on Tier 2 technical support for workstations, laptops, operating systems, and network peripherals.
 * Remediate broken SCCM client agents and deploy software patches to maintain endpoint compliance.
 * Install, configure, and troubleshoot multifunction printers, scanners, and docking station connectivity.
 * Manage incident queues, update ticket progress, and document resolutions in Remedy.
 * Execute hardware assemblies, diagnostic testing, and system imaging across enterprise networked environments.
 * Collaborate with Active Directory, Network, and Information Security teams to resolve complex technical escalations.
 * Author technical documentation, standard operating procedures, and hardware troubleshooting guides.


## Related Videos

- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)