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# Senior Support Engineer

- **Company:** Trane Technologies
- **Location:** La Crosse, WI, United States
- **Experience:** Expert
- **Salary:** $97,407.0 - $135,835.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Agile Methodology, Artificial Intelligence, Autodesk Revit, Building Information Modeling, Microsoft Office, Regression Testing, Simulation Software, Software Engineering
- **Published:** August 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3365504544&tx=IT8578TYV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Bachelor's Degree in Engineering, Physics, or related degree preferred with at least 5 years' experience in new product development, contract engineering, consulting engineering, MEP design, or building energy modeling undefined

Strong computer skills using MS Office Suite and other Windows programs required

 * Excellent communication skills, both written and oral, are required

Familiarity with BIM tools (i.e. Revit)

Expert knowledge of HVAC products and systems

Knowledge of commercial building construction industry is a plus

Understanding of applied mathematics and numerical modeling techniques

Experience in a customer-facing technical role

Familiarity with building energy modeling tools

Experience with AI models

Knowledge of software limitations and capabilities related to technologies and design approaches used in real buildings

Understanding of the software development process.

Experience with Agile practices is desired

Knowledge of AI-enabled development practices, building

## Description

This Senior Support Engineer - TRACE supports HVAC solutions through the customer support, testing, and commercialization of cutting-edge commercial building HVAC design & simulation software as part of the Trane Customer Driven Solutions (C.D.S.) support team.

Core Job Responsibilities (others may be added):

· Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools

· Mentor other CDS Support engineers on technical issues, software questions, HVAC knowledge

· Acting as a subject matter expert for assigned systems and special assignments

· Assist with Product Development of TRACE by providing input to requirements, feeding VOC pipeline through support channels, etc.

· Train internal and external customers on new or yet to be released features. Develop new training video and in-person content.

· Collaborate with the CDS Sales team on initiatives to improve the customer experience

· Leverage internal software tools and AI models to improve productivity and accuracy of technical support, including creating and owning new tools

· Executing and planning regression tests, functional software/user-acceptance tests, and data tests


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