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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network/IT Support Technician - **Company:** Milestone Technologies, Inc. - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Secure Shell (SSH), Microsoft Windows, Amazon Web Services, Apple Mac Systems, Code Coverage, Collaborative Software, Network Congestion, Dynamic Host Configuration Protocol, Domain Name System (DNS), Firmware, Github, Networking Hardware, Virtual Private Networks (VPN), Networking Basics, Simple Network Management Protocols, Virtual Local Area Networks, Wi-Fi Technology, Computer Network Technologies, Firewalls (Computer Science), Juniper, Wired Networks, Low Latency, Terraform, Google Meet, Cisco - **Published:** August 26, 2026 - **Apply:** https://www.dice.com/job-detail/2f3cc403-061e-43f0-bb83-b24af0d18a83 ## About the Role * 2+ years of hands-on IT support experience in an office environment * Core networking fundamentals (e.g., basic network layers; differences between ARP vs. MAC address tables; DNS vs. DHCP * Experience with endpoint troubleshooting (macOS and/or Windows) * Hands-on experience with physical network setup, including racking equipment and patching * Experience with A/V conferencing systems and common collaboration tools, including setup and troubleshooting * Familiarity with common tools such as SSH, SNMP, AWS, GitHub, Terraform, and modern AI-assisted tools (e.g., Claude, Codex) * Ability to work independently in a fast-paced, on-site environment * Strong communication skills and a customer-service mindset Nice to Have * Experience supporting new office openings or IT deployments * Familiarity with enterprise Wi-Fi platforms (e.g., Juniper/Mist, Aruba, Cisco) * Basic knowledge of structured cabling and PoE infrastructure ## Description We are seeking a hands-on Network/IT Support Technician based out of San Francisco to provide on-site technical support during the first week of operations for a new office. This role will focus on validating network performance, resolving connectivity issues, assisting end users, and ensuring all workplace technology is fully operational., * Network Validation & Testing + Validate Wi-Fi and wired network performance using standard tools (e.g., speed, latency, packet loss, jitter) + Verify proper configuration and operation of DHCP, DNS, VLANs, and firewall access + Conduct coverage testing and identify weak signal areas or interference issues + Document findings and escalate issues to network vendors or internal teams as needed * Connectivity Troubleshooting & Vendor Coordination + Diagnose and resolve end-user connectivity issues (wired and wireless) + Act as the on-site liaison with ISP and managed service providers to coordinate issue resolution + Track and manage incidents through resolution, ensuring timely follow-up * Device Installation & Setup + Install and configure network-connected devices including printers, PoE-powered sensors, and IoT devices + Verify device connectivity, firmware status, and integration with internal systems + Ensure proper labeling, cable management, and physical setup standards * Audio/Visual (A/V) Support + Deploy, configure, and test conference room A/V systems (video conferencing, displays, microphones, speakers) + Troubleshoot common issues with platforms such as Zoom, Teams, or Google Meet + Provide basic user guidance for conference room technology * End-User Support + Provide hands-on support for employee devices (laptops, peripherals, docking stations) + Troubleshoot OS-level issues (macOS/Windows), VPN access, and corporate applications + Manage and resolve support tickets using the company's ITSM tool + Deliver high-quality, responsive user support during the office launch period ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)