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# Application Support Analyst

- **Company:** ECS Recruitment Group
- **Location:** Cheltenham, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JIRA, Business Software, Business Systems, Databases, Database Queries, Middleware, Microsoft SQL Server, Open Data Protocol, Shopify, Simple Object Access Protocol (SOAP), SQL Stored Procedures, Data Streaming, Systems Integration, Transact-SQL, WooCommerce, Sql Optimization, Magento, Microsoft Business Central, Data Management, Restful APIs, Api Management, Servicenow
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815160120-application-support-analyst

## About the Role

* 5+ years' experience in software/application support with strong focus on databases and integrations.
 * Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).
 * Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures.
 * Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.
 * Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.

## Description

We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems.

This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs.

Key Responsibilities

 * Application Support & Maintenance
 * Incident, Problem & Change Management
 * Integration & Data Management

About You

 * 5+ years' experience in software/application support with strong focus on databases and integrations.
 * Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).
 * Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures.
 * Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.
 * Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.


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