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# Desktop Support Engineer

- **Company:** A und O Stiftung
- **Location:** Berlin, Germany
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Desktop Computing, Monitoring of Systems, Network Troubleshooting, Microsoft Office, Data Streaming, System Software, User Environment Management, Computer Equipment, Network Support, Servicenow, Windows Client
- **Published:** August 26, 2026
- **Apply:** https://www.adzuna.de/details/5855782633

## About the Role

* You will have a minimum 1-3 years' experience in Desktop support.

Experience in:

 * Business level German and English language skills
 * Good knowledge of ticketing and monitoring tools e.g. Service Now
 * VIP level support experience
 * Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
 * MacOS support
 * Mobile device management including IOS and Android devices, Enterprise encryption solutions.
 * New user account set up and management via Active Directory.
 * Network troubleshooting skills
 * Asset management experience, new laptop allocation, Standby and offboarding
 * Proven analytical, troubleshooting, and problem-solving skills.
 * The ability to multi-task, effectively determine priorities and meet SLA's.
 * Excellent communication, rapport building and internal customer service skills.

## Description

* Handle Incidents and Service Requests and near desk support;
 * Provide services to End Users that include the following:
 * End User Devices including workstations, desktop PCs, laptop, PCs, tablet PCs (Windows and MAC)
 * Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
 * Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);
 * Locally-attached devices (e.g. personal printers, projectors);
 * Daily health checks to End User Devices and Network attached devices as required
 * Meeting room AV and Network support
 * Provide effective Deskside Support Services in accordance with the appropriate Performance Standards
 * Responsible for Asset audits and asset inventory.


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