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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Executive IT Support Specialist - **Company:** Concentric, LLC - **Location:** Miami Beach, FL, United States - **Experience:** Expert - **Salary:** $115,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Backup Devices, Command-Line Interface, Office365, Information Technology, Gsuite, Google Meet - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8ed1eb4ae17e4456 ## About the Role Do you have experience in Windows?, You must be calm and solutions-oriented in high-pressure situations, able to quickly assess and resolve issues on the go while maintaining professionalism and discretion at all times. By balancing hands-on technical problem solving with thoughtful, executive-level communication, you ensure our technology empowers our leadership rather than hindering them., * 5-8+ years of progressive IT support experience, including significant exposure to executive or high-touch environments * Proven ability to operate effectively and maintain a great attitude in fast-paced, high-pressure environments (experience in tech, finance, consulting, or similar demanding fields is preferred) * Strong communication skills with the ability to interact confidently with senior leadership * Spanish language skills are considered a strong nice-to-have * Must be able to legally work in the country where this position is located without visa sponsorship. Technical Expertise * Operating Systems: Advanced troubleshooting skills across MacOS (primary for executive team) and Windows 11 Pro environments (including terminal/command line). * Productivity Suites: Deep experience with Google Workspace (Gmail, Calendar, Drive, Meet) and MS 365 suites. * Mobile & Endpoints: Expertise in the mobile device ecosystem (iPhone/iOS) and hybrid endpoint environments (laptops, Chromebooks, virtualized applications). * AV & Conferencing: Deep understanding of AV/conferencing platforms and physical conference room hardware. * Endpoint Management: Exposure to endpoint management tools, including MDM and identity PREFERRED QUALIFICATIONS * CompTIA A+ or Network+ * HDI Desktop Support Technician (HDI-DST) or equivalent * Apple Certified Support Professional (ACSP) * Microsoft Certified: Modern Desktop Administrator Associate * ITIL Foundation (service management mindset) ## Description The Senior Executive IT Support Specialist will provide high-touch, white-glove technical support to our senior leadership. Serving as the technical backbone and primary bridge between our IT infrastructure and our business units, this is a critical, highly visible role supporting C-suite executives in a fast-paced, high-performance environment. The ideal candidate brings a strong blend of technical troubleshooting ability, executive presence, and unwavering composure under pressure, along with a highly responsive, ownership-driven mindset. Success in this position requires more than technical expertise; it demands exceptional interpersonal skills, a great attitude, the ability to "read the room," and the capacity to flawlessly represent the IT team to executive leadership., Executive Concierge & White-Glove Support * Dedicated VIP Service: Provide high-touch, dedicated IT support to senior executives, both onsite and remotely, ensuring zero downtime for high-stakes operations. * Always Available: Be readily available to respond to urgent issues with a strong sense of ownership and urgency-maintaining a "first ring" response standard. * Agile Adaptability: Effectively prioritize competing demands and seamlessly adapt to evolving executive schedules, including working longer, early, or late hours as needed to accommodate executive meetings and needs. * Rapid Travel: Travel on very short notice to ensure seamless executive operations (expected travel: 10-15% between US [New York, Miami] & Canada). * High-Stakes Readiness: Maintain readiness for high-priority scenarios, including preparing backup devices and ensuring mission-critical systems are operational at all times. Technical Resolution & On-the-Go Troubleshooting * Rapid Resolution: Act as the primary point of contact and expert escalation point for executive technical issues, troubleshooting and resolving issues on the fly with extreme attention to detail. * Vendor & Team Orchestration: Utilize a broad understanding of the tech stack to effectively engage the appropriate specialized IT teams and external vendors to resolve complex issues efficiently. * Root Cause Analysis (RCA): Lead the investigation into recurring technical trends to implement permanent, scalable solutions. Meeting Readiness & Communications Mastery * Conference Room Systems: Provide expert-level support for communication systems, heavily focusing on AV integrations, conference room readiness, and executive meetings/board-level engagements. * Platform Support: Ensure full technology readiness across platforms including Zoom, Microsoft Teams, and Google Meet. Relationship Management & Service Excellence * Executive Presence: Communicate technical issues in a clear, concise, and executive-appropriate manner, building trusted relationships with senior stakeholders. * Customer Experience Architecture: Set the standard for "First-Class Satisfaction," operating with a high degree of discretion, professionalism, and sound judgment. * Proactive Improvement: Proactively identify and implement improvements to enhance the executive technology experience. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [You’re a great coder? 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