> Markdown version of [/jobs/ext/224043-support-technician-level-1-2-remote-virtual](https://www.wearedevelopers.com/jobs/ext/224043-support-technician-level-1-2-remote-virtual). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Technician - Level 1 - 2 (Remote/Virtual) - **Company:** Magic Memories USA - **Location:** Orlando, FL, United States (Remote available) - **Experience:** Starter - **Salary:** $49,920.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Debian Linux, Issue Tracking Systems, Linux Distribution, Remote Service Software, Retail Software, TCP/IP, Wide Area Networks, Computer Networking Systems, Cloud Platform System, Peripherals, Computer Equipment, Performance Monitor, Zendesk - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6b720ce98b453c81 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, * 0-2 years of experience in a technical support or IT helpdesk role. * Basic understanding of computer hardware, Windows OS, and networking. * Ability to learn new technologies quickly and follow documented procedures. Level 2 (preferred): * 2+ years of experience in a technical support role with demonstrated L2 tasks. * Basic understanding of Debian Based Linux Distributions. * Strong troubleshooting across hardware (PCs, POS, peripherals), software (Windows OS, proprietary apps), and network environments (LAN/WAN, TCP/IP). * Experience with remote support tools and ticketing systems (e.g., Zendesk, ConnectWise, NinjaOne). * Familiarity with system deployment, imaging, and configuration. Desirable (Both Levels): * Experience with photography equipment, POS systems, or retail technology. * IT certifications (e.g., CompTIA A+, Network+). * Familiarity with cloud systems. * Experience working in the tourism or entertainment industry. * Excellent communication, customer service, and problem-solving skills. * Ability to work effectively both independently and as part of a team. * Adaptable and able to thrive in a fast-paced, evolving environment. * Valid driver's license; willingness to travel. The Non-Technical Requirements: * Must be a self-starter and self-motivated to prioritize and initiate action against tickets and/or to escalate to the appropriate internal team * Advanced analytical skills and problem-solving skills * Work efficiently and expediently to minimize outages * Demonstrable ability to design and implement highly effective technical procedures (and documentation thereof) to help deliver best practices, consistency, and repeatability * The ability to remain calm, open-minded, and professional in an occasionally stressful and a demanding work environment with a wide variety of personalities * Acumen to perform remote support with internal customers when applicable * Excellent communication skills, both written and verbal * Comfort with consistent chat platform usage (Slack) * Strong personal confidence with a drive to make a positive impact * Organization and tenacity to see issues through to resolution * Working within agreed-upon timelines and deadlines; delivering excellent results with a clear timeline in place * Team-focused; a willingness to partner, teach, document, and learn ## Description We are seeking a motivated and versatile Level 1/2 Technical Support Specialist to join our dynamic team. This role is crucial in ensuring the smooth operation of our technical systems for both internal staff and external partners. The ideal candidate will be a proactive problem-solver with a passion for technology, capable of providing excellent customer service, assisting in the development and deployment of new products and systems, and maintaining optimal uptime and performance for our on-site installations., * Provide Level 1 and 2 technical support for internal users and external partners on our hardware, software, and network systems, including specialized photo capture and retail solutions. * Troubleshoot and resolve technical issues received via phone, email, or ticketing system, escalating complex problems as needed. * Assist in the full lifecycle of new products and systems, from testing and configuration to deployment and installation at partner sites. * Ensure optimal on-site system uptime and performance through proactive monitoring, routine maintenance, and troubleshooting. * Primarily work from home-based, but will require availability to travel to partner locations. * Provide remote and on-site support as required. * Create and maintain comprehensive support documentation and ensure adherence to security protocols. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)