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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Computing Specialist I - **Company:** University of Florida - **Location:** Gainesville, FL, United States - **Experience:** Experienced - **Salary:** $40,000.0 - **Contract:** Permanent contract - **Skills:** IEEE 802.1X, Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, Desktop Computing, Linux, Microsoft Exchange Server, Internet Protocol, Network Troubleshooting, Network Connections, Windows PowerShell, User Environment Management, Windows Desktop, Wireless Networks, Scripting, Office365, Microsoft InTune, Wikis, Mobile Computing - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=791f27156087fed4 ## About the Role Do you have experience in macOS administration?, Do you have a High school diploma or GED?, Associate's degree; or a high school diploma and two years of appropriate experience., * Troubleshooting Windows and Mac computers in an enterprise environment, troubleshooting unmanaged personal computers, troubleshooting network (wired and wireless) issues * IT Service Management fundamentals, Windows operating system, Mac operating system, Linux operating system, IP networking fundamentals, 802.1x * Experience troubleshooting hardware, software, network connectivity, and peripheral device issues in a customer support or help desk environment, * Microsoft Exchange, Microsoft Active Directory, MS Intune, SafeConnect Posture Assessment, 802.1x On-boarding, Support Ticketing, Microsoft O365, IP networking, wiki software, Microsoft Powershell Scripting * Demonstrated communication skills (verbal and written) and ability to communicate with various levels of staff * Demonstrated attention to detail, professionalism, dependability, and timeliness ABILITIES * Ability to problem-solve with the ability to diagnose and resolve technical issues in a timely manner * Demonstrated ability to handle multiple projects or tasks simultaneously * Demonstrated ability to understand, interpret, and apply rules, regulations, policies, and procedures * Demonstrated ability to work as a member of a team in a collaborative environment ## Description Serve as the point of contact providing phone and in-person help desk support for the staff and faculty in the Division of Student Life departments, offices, programs and residents living on-campus; ensure communication is handled in the most appropriate manner and/or routed appropriately * Assists on-campus residents with setup and software install for personally owned computers * Input and process work order requests utilizing web-based work order management system, as needed * Serve as the point of contact for help desk support, answering telephone calls, assisting residents and * Ensure compliance with departmental and University policies, guidelines, and other relevant regulations * Writes and maintains documentation including internal IT staff wiki Assist with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless computing and communications devices * Assist users with initial sign-on and access to software and files as designated by their supervisors * Provide Tier 1 support to users for basic software and hardware of end-user computing needs and elevates to Tier 2 or 3, as required Assists with large division-wide projects and initiatives Assist in maintaining inventory of materials, supplies, and/or equipment throughout area of responsibility; ensure organized workstations and storage closets as directed Develop reports, handle special projects, and perform other duties as assigned * Serve on departmental, Division of Student Life or University of Florida committees or program support as needed ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Living Documentation That Can't Die](https://www.wearedevelopers.com/videos/2025-living-documentation-that-can-t-die) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [The Impact of AI on Game Development and the Industry](https://www.wearedevelopers.com/videos/100297-the-impact-of-ai-on-game-development-and-the-industry) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)