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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support - Hardware and Software Products ELH - 2027 - **Company:** IBM - **Location:** Poughkeepsie, NY, United States - **Contract:** Permanent contract - **Skills:** C (Programming Language), Java (Programming Language), Application Programming Interfaces (APIs), C++ (Programming Language), Spreadsheets, Command-Line Interface, Computer Engineering, Microarchitecture, Software Debugging, RAID, File Systems, Domain Name System (DNS), Memory Management, InfiniBand, Storage Area Network (SAN), Python (Programming Language), Networking Basics, Network File Systems, TCP/IP, Z/OS, Scripting, Large Language Models, Generative AI, Information Technology - **Published:** August 26, 2026 - **Apply:** https://dejobs.org/x/x/104030B29B8249F39CB7A4C54E6F7257/job/ ## About the Role * Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field. * Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level. * Experience with at least one programming language (e.g., C, C++, Python, or Java). * Excellent English communication skills (written and verbal). * Ability to work independently and collaboratively in high-pressure situations. * Willingness to work across time zones and participate in global team collaboration. Preferred technical and professional experience * Basic knowledge of Storage Area Networks and Fibre Channel Switches. * Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand. * Experience with z/OS or other mainframe environments. * Basic Understanding of LLM Foundational models and generative AI. * Experience with developing presentations and creating spreadsheets. * Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture). * Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy. * Basic understanding of Linux/Unix systems, including command-line operations and file systems. * Experience with reviewing software/hardware logs data (system dumps analysis, debugging, or low-level system troubleshooting). * Background in tutoring, teaching assistant roles, or mentoring. * Demonstrated service mindset and ability to explain complex issues clearly. * Experience with APIs and scripting. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. ## Description Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs. ## Related Videos - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Hands-on Journey to Quantum Computing with IBM](https://www.wearedevelopers.com/videos/137-hands-on-journey-to-quantum-computing-with-ibm) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Schroedinger's cat: Thinking in- and outside the box of quantum mechanics](https://www.wearedevelopers.com/videos/216-schroedinger-s-cat-thinking-in-and-outside-the-box-of-quantum-mechanics) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [10 Highest Paying Programming Languages 2025](https://www.wearedevelopers.com/magazine/150-10-highest-paying-programming-languages-2025) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)