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# Startup Support Manager, Startup ACE Activate

- **Company:** Amazon.com, Inc.
- **Location:** Seattle, WA, United States
- **Salary:** $51,792.0 - $90,584.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Java (Programming Language), PHP (Programming Language), Microsoft Excel, Amazon Web Services, C Sharp (Programming Language), Computer Programming, Customer Data Management, Data Security, Perl (Programming Language), Fraud Prevention and Detection, Revision Control Systems, Microsoft Office, Microsoft SQL Server, MySQL, Microsoft PowerPoint, Windows PowerShell, Ruby, Scripting, Vba Programming Language
- **Published:** August 26, 2026
- **Apply:** https://www.amazon.jobs/en/jobs/10514223/startup-support-manager-startup-ace-activate

## About the Role

1+ years of work in the customer service/contact center industry experience

 - Bachelor's degree
 - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
 - Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
 - Experience in developing SOP to build mechanism for complicated working process

Preferred Qualifications

 - 1+ years of managing IT environments on behalf of customers experience
 - Experience in SQL Server/MySQL, or experience with automation and any version control tools and experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)

## Description

The AWS Activate team is seeking a talented, driven, and detail oriented Operations Associate to join an organization that is responsible for driving adoption of the AWS platform by startups around the world. This is a unique opportunity to play a key role in a fast growing business, and to provide significant value for customers building lean, innovative new companies. As an Operations Associate on the AWS Activate team, you are responsible for the day-to-day operational tasks involved in onboarding customers to the Activate program and providing exceptional customer service., * Works across multiple internal tools to review, validate, and process customer applications

 * Handles sensitive customer data adhering to internal data security protocol
 * Responds to external and internal customer inquiries with excellent communication and professionalism
 * Background in Fraud investigation/detection/analysis in a credit/banking space is highly preferable.


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