> Markdown version of [/jobs/ext/2240759-noc-tier-ii-incident-management-technician](https://www.wearedevelopers.com/jobs/ext/2240759-noc-tier-ii-incident-management-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Tier II Incident Management Technician - **Company:** Leidos, Inc. - **Location:** Chantilly, VA, United States - **Experience:** Expert - **Salary:** $73,450.0 - $132,775.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Software Applications, Configuration Management, Computer Networks, Data Transmissions, Networking Hardware, Multi-protocol Systems, OSI Models, Local Area Networks, Network Architecture, Open Systems Interconnection (OSI), Software Engineering, Virtual Local Area Networks, Wide Area Networks, Computer Network Operations, Hardware Infrastructure, Microfocus, Servicenow - **Published:** August 26, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9117391/noc-tier-ii-incident-management-technician ## About the Role * Required Clearance: TS/SCI with CI Poly * Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years, a master's and 4 years, a bachelor's and 6 years, an associates and 8 years or HS diploma and 10 years. * Additional required qualifications include compliance with Department of Defense (DoD) 8140Information Assurance Technical (IAT) Level 2. * Ability to work a Panama Schedule. Clearance Required: * All candidates must possess an active TS/SCI with CI Poly at time of consideration ## Description The Digital Modernization Sector at Leidos has an opening for a Network Operations Center (CNOC) Tier II Incident Management Technician to support the customer's computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks. The job duties of the CNOC Tier II Incident Management Technician are as follows: * Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices. * Respond to, update, and resolve incident tickets within ServiceNow. * Administer networks including hardware, systems software, applications software, and all hardware configurations. * Coordinate network operations, maintenance, repairs, or upgrades. * Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate. * Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues * Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)) * Modify and troubleshoot layer three routing across the enterprise network. * Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN. * Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network. * Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks. * Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network. * Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents. * Diagnose hardware and software problems and coordinate the replacement of defective components. ## Related Videos - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What Makes Open Source Work: Licensing and Beyond](https://www.wearedevelopers.com/videos/1416-what-makes-open-source-work-licensing-and-beyond) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Going Quantum: The future of the internet ...](https://www.wearedevelopers.com/videos/672-going-quantum-the-future-of-the-internet) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)