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# IT Service Desk Specialist II

- **Company:** NetImpact Strategies Inc.
- **Location:** Fort Sam Houston, TX, United States
- **Experience:** Experienced
- **Salary:** $48,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Issue Tracking Systems, Internet Protocol, Knowledge Management, Network Troubleshooting, Microsoft Operating Systems, Network Protocols, Office Automation, Software Engineering, Transmission Control Protocol (TCP), Peripherals, SC Clearance
- **Published:** August 26, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18079778?backUrl=%2Fcareer%2F18079778%2FIt-Service-Desk-Specialist-Ii-Texas-Fort-Sam-Houston

## About the Role

* A minimum of four (4) years of progressive experience in IT service desk or related technical support roles.
 * Bachelor's degree and/or equivalency.
 * Candidates must be eligible for a Secret Clearance.
 * IAT II certification [(CCNA-Security), GICSP, GSEC, Security+ CE, SSCP)] as per DoD 8570.01-M requirements.
 * CE: Associate (professional preferred) level certification.
 * Ability to work 100% onsite in San Antonio, TX. May require occasional travel.

Preferred Qualifications and Certifications

 * Experience supporting federal customers in a service desk or IT support capacity.
 * Familiarity with Microsoft operating systems, office automation tools, and network troubleshooting.
 * Previous Federal Consulting Experience.

## Description

NetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency., Provide technical support to end users through phone, email, or chat for hardware, software, and systems issues and support for call overflow during peak time or reduced staff .

 * Troubleshoot and resolve hardware and software issues, escalating complex problems as necessary and Act as the escalation path to resolve moderate to highly complex technical issues.
 * Utilize Microsoft and management tools to resolve support requests, including installing and troubleshooting Microsoft OS and office automation software.
 * Provide on-site maintenance for government-owned equipment, including desktops, laptops, and mobile devices, and manage LAN-connected device repairs and modifications.
 * Configure and troubleshoot peripherals, including printers, monitors, scanners, and address hardware, software, systems, and peripheral issues both remotely and on-site.
 * Document all stages of support, including problem identification, resolution, and final disposition in the ticketing system.
 * Install, configure, and troubleshoot common network protocols to include Transmission Control Protocol (TCP)/Internet Protocol (IP) and wireless protocols.
 * Resolve issues with automation hardware, software, systems, and peripherals on-site, at the support center, or remotely.
 * Ensure systems are fully operational after repairs, testing both standalone and network-connected configurations and Perform hardware and software updates, ensuring systems are fully operational after repairs.
 * Contribute to the development and maintenance of a knowledge management system to enhance support efficiency.


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