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# IT Support Technician

- **Company:** CareerCircle
- **Location:** Westfield, IN, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Artificial Intelligence, Microsoft Outlook, Cyber Security, Desktop Computing, Issue Tracking Systems, IT Management, Microsoft Office, Microsoft PowerPoint, Windows PowerShell, ServiceNow IT Service Management, Office365, Microsoft InTune, Microsoft Onedrive, Laptops, Servicenow
- **Published:** August 26, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/in/westfield/30931f16-9f09-42ed-84e0-23341e697203

## About the Role

IT Security
Communication
Microsoft 365
Prioritization
Detail Oriented
Microsoft Excel
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Microsoft Outlook
Technical Support
Business Valuation
Employee Onboarding
Willingness To Learn
Organizational Skills
Full Stack Development
Artificial Intelligence
Technical Documentation
Business Transformation
Hardware Troubleshooting
Troubleshooting (Problem Solving), * 1-2 years of IT support or desktop support experience

 * Experience supporting Microsoft 365 applications
 * Windows 11 troubleshooting and support experience
 * Experience supporting printers, scanners, and peripheral devices
 * Strong customer service and communication skills, * Experience with ServiceNow or other IT ticketing systems.
 * Basic understanding of Windows operating systems and hardware troubleshooting.
 * Familiarity with enterprise IT support environments.
 * Strong organizational skills with the ability to prioritize multiple tasks.
 * Team-oriented mindset and willingness to learn new technologies., * Strong problem-solving and troubleshooting abilities.
 * Professional communication and customer service skills.
 * Ability to work in a fast-paced support environment.
 * Dependable, detail-oriented, and eager to grow within IT support.

Top Skills:

 * IT Support / Desktop Support (1-2 years)
 * Microsoft 365 Support
 * Windows 11 Support
 * Printer & Scanner Support
 * Customer Service & End-User Support
 * Ticketing Systems (ServiceNow preferred), Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., IT Security
Communication
Microsoft 365
Prioritization
Detail Oriented
Microsoft Excel
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Microsoft Outlook
Technical Support
Business Valuation
Employee Onboarding
Willingness To Learn
Organizational Skills
Full Stack Development
Artificial Intelligence
Technical Documentation
Business Transformation
Hardware Troubleshooting
Troubleshooting (Problem Solving)
+0, ServiceNow
Communication
Team Oriented
Microsoft 365
Prioritization
Microsoft Excel
Microsoft Teams
Customer Service
Microsoft Office
Microsoft Access
Technical Issues
Operating Systems
Microsoft Outlook
Desktop Computing
Business Valuation
Microsoft PowerPoint
Willingness To Learn
Full Stack Development

## Description

We are seeking an entry-level IT Support Technician to provide desktop and technical support for end users in both corporate and operational environments. This role is ideal for someone with 1-2 years of IT support experience who is looking to expand their technical skills in an enterprise setting. The successful candidate will troubleshoot hardware, software, and Microsoft 365 issues while delivering excellent customer service and maintaining accurate documentation., * Provide first-level support for desktops, laptops, printers, mobile devices, scanners, and other peripherals.

 * Troubleshoot and resolve Windows 11 and Microsoft 365 issues, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
 * Document incidents, service requests, troubleshooting steps, and resolutions in a ticketing system.
 * Install, configure, and deploy desktops, laptops, monitors, printers, and other end-user equipment.
 * Support new hire onboarding, workstation setup, hardware refreshes, equipment replacements, and user relocations.
 * Perform basic user account administration, password resets, and access-related support requests.
 * Follow established support procedures, policies, and knowledge base documentation.
 * Escalate complex issues to appropriate support teams when necessary.
 * Maintain a high level of customer service while communicating effectively with end users.
 * Meet ticket response and resolution goals.
 * Assist in creating and updating technical documentation and knowledge articles.
 * Adhere to organizational IT security, compliance, and support standards., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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End Point Support Engineer
TEKsystems

Carmel, IN*On-Site

Operations
Communication
Microsoft 365
Customer Service
Microsoft Office
Operating Systems
Technical Support
Help Desk Support
Windows PowerShell
Business Valuation
Financial Services
Willingness To Learn
Full Stack Development
Crestron (A/V Systems)
Artificial Intelligence
Business Transformation
Troubleshooting (Problem Solving)
Microsoft Intune (Mobile Device Management Software)
+0


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