> Markdown version of [/jobs/ext/2241290-cloud-support-technician](https://www.wearedevelopers.com/jobs/ext/2241290-cloud-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Support Technician - **Company:** Atmosera, Inc. - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Cloud Engineering, Computer Networks, Linux, Issue Tracking Systems, Network Troubleshooting, Server Virtualization, Computer Network Operations - **Published:** August 26, 2026 - **Apply:** https://www.workingnomads.com/job/go/1816769/ ## About the Role * Basic understanding of operating systems (Windows and Linux). * Familiarity with virtual servers and networking concepts. * A strong desire to learn and master Azure cloud technologies. Problem Solving & Analytical Skills: * Ability to analyze and resolve technical issues effectively. * A passion for problem-solving and learning new technologies. * Ability to work in a fast-paced, rapidly changing environment. Communication & Interpersonal Skills: * Excellent verbal and written communication skills. * Ability to explain technical concepts to non-technical audiences. * Strong customer service orientation. * Ability to work collaboratively with team members and clients., * Previous experience in a help desk/service desk support or systems administration role. * Experience supporting virtual servers and troubleshooting network issues is a plus. * Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus. * Experience reviewing technical logs and triaging telemetry alerts * Currently possess Public Trust Clearance OR willing to obtain it within first 90 days of employment + Note that NOT achieving Public Trust within 90 days will be cause for termination, This is a full-time position in the United States with the ability to work from home, or from one of our many US offices if local. ## Description Our Service Operations team is looking for a dedicated and skilled Cloud Support Technician to play a key role in ensuring the smooth operation of our clients' cloud environments. You will be instrumental in providing technical support, troubleshooting issues, and delivering exceptional customer service, all while gaining valuable experience in the rapidly evolving world of cloud computing and Azure. What You'll Do Technical Support & Troubleshooting: * Monitor, analyze, and resolve incidents for customer infrastructure running in Azure. * Triage, action on and disposition telemetry alerts as they come in. * Install, configure, and administer customer systems in Azure. * Troubleshoot and resolve technical issues related to virtual servers and networks. * Escalate complex cases to Tier-2 and Tier-3 support as needed. Process & Optimization: * Perform regular reviews of systems, processes, and procedures. * Document systems, processes, and procedures to maintain knowledge base. * Promote best practices to enhance and improve organizational processes. Communication & Customer Service: * Communicate technical issues and solutions to clients in clear, business-friendly terms. * Interact with customers to identify IT problems and troubleshoot them efficiently. * Provide regular updates to clients via email, ticketing system, and phone calls. * Communicate ticket status information to all team members. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)