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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Applications Manager- Leviat - **Company:** CRH plc - **Location:** Sheffield, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Application Configuration Access Protocols, Application Integration Architecture, Application Lifecycle Management, Business Software, Software as a Service, Information Systems, System Configuration, Data Migration, Identity and Access Management, Local Security Policy, Release Management, Systems Integration, Test Scripts, Software Troubleshooting, Information Technology, User Administration - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815180318-applications-manager-leviat ## About the Role * Degree in IT, Information Systems, Computer Science or equivalent proven experience in a hands-on application support or application management role * Strong 5+ years of practical experience supporting and configuring SaaS applications * Experience with user management, configuration, and functional support * Solid understanding of application support and change processes * Ability to engage effectively with both business users and technical teams, * Experience supporting multiple applications across different business functions and countries * Familiarity with identity and access management solutions (e.g. SSO, MFA) * Knowledge of security and compliance frameworks (e.g. Cyber Essentials, ISO 27001) * Experience working with third-party vendors and support teams * Exposure to application integrations and APIs, * Practical and detail-oriented with a strong sense of ownership * Comfortable switching between hands-on technical work and stakeholder conversations * Calm and methodical when troubleshooting issues * Proactive mindset focused on continuous improvement ## Description Applications Manager Job ID: 524049 | Job Type: Full Time | Workplace Type: Hybrid | Seniority Level: Associate | Location: Hybrid / Sheffield, South Yorkshire Overall Description We're looking for an Application's Manager who is passionate about creating reliable, user-focused technology that supports people across our global business. In this role, you'll play a key part in shaping how our applications work, feel, and evolve, balancing hands-on configuration with collaboration and helping teams get the most from the tools they rely on every day. Key Responsibilities * Application Configuration & Support + Configure, administer, and support a portfolio of SaaS and business applications + Perform day-to-day application management activities including: o User access and role configuration o Workflow, rule, and form configuration o Reporting and data extracts o Troubleshooting application issues and errors o Implement and manage system change process, including application governance design and execution + Act as point of escalation for complex incidents and defects + Coordinate fixes, patches, and upgrades with vendors and internal teams * Application Implementation + Lead and perform technical aspects of new business and SaaS applications + Work with business stakeholders to define requirements, configuration needs, and success criteria + Develop hands-on application knowledge regarding configuration, including workflows, roles, integrations, and security settings + Build and manage project plans and coordinate implementation activities with vendors, internal IT teams, and external partners + Assist data migration, testing, release planning, and cutover activities + Ensure new applications are implemented in line with security, compliance, and architectural standards + Take ownership of post-implementation business change management, ensuring a smooth transition into ongoing support and continuous improvement * Service Ownership & Operational Management + Own application availability, performance, and support processes + Manage incidents, problems, and changes in line with IT service management processes + Maintain application documentation, support procedures, and training / test scripts + Monitor application health, usage, and service metrics * Stakeholder Engagement + Work closely with business users to understand requirements and pain points + Translate operational needs into configuration changes or enhancement requests + Provide clear communication on incidents, changes, releases, and improvements * Vendor Management + Support relationships with application vendors and support partners + Raise and track vendor support tickets through to resolution + Oversee licensing, renewals, and identify opportunities to optimise usage and cost * Security, Access & Compliance + Work closely with infrastructure and security teams to ensure applications are configured in line with security and data protection standards + Manage role-based access controls and approval workflows + Support audits and compliance activities related to applications * Continuous Improvement & Change + Identify opportunities to improve usability, stability, and efficiency + Champion and lead AI initiatives, and other innovative technologies, within the SaaS and business applications + Contribute to the evolution and rationalisation of the application landscape Essential Skills & Experience * Degree in IT, Information Systems, Computer Science or equivalent proven experience in a hands-on application support or application management role * Strong 5+ years of practical experience supporting and configuring SaaS applications * Experience with user management, configuration, and functional support * Solid understanding of application support and change processes * Ability to engage effectively with both business users and technical teams Desirable * Experience supporting multiple applications across different business functions and countries * Familiarity with identity and access management solutions (e.g. SSO, MFA) * Knowledge of security and compliance frameworks (e.g. Cyber Essentials, ISO 27001) * Experience working with third-party vendors and support teams * Exposure to application integrations and APIs Personal Attributes * Practical and detail-oriented with a strong sense of ownership * Comfortable switching between hands-on technical work and stakeholder conversations * Calm and methodical when troubleshooting issues * Proactive mindset focused on continuous improvement Benefits Reasons to join: * Global impact - your work supports teams worldwide * Hands-on ownership - shape how systems are designed and used * Growth opportunities - develop your skills across technologies and business areas * Inclusive culture - where your voice is heard and valued What's in it for you? * Competitive salary plus bonus * 25 days annual leave plus statutory bank holidays (plus the option to buy 5 more) * Westfield health cash plan and 24/7 GP service * Flexible working * Free Optical vouchers * Company pension scheme * Life assurance * Discounted products and services via Westfield Rewards * Access to Employee Assistance Programmes * Idea scheme including reward vouchers * Cycle to work scheme plus a bicycle storage area * Free parking plus EV Charging Points * And so much more! ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Are Classical Automation Frameworks Dead? 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