> Markdown version of [/jobs/ext/2241771-network-security-support-engineer](https://www.wearedevelopers.com/jobs/ext/2241771-network-security-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Security Support Engineer - **Company:** Kerv - **Location:** Richmond, UK (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Border Gateway Protocol, Cloud Computing, Data Centers, Monitoring of Systems, Intrusion Detection Systems, Network Security, Routing, Open Shortest Path First (OSPF), Web Application Security, Simple Network Management Protocols, Wide Area Networks, Firewalls (Computer Science), Web Filtering, Network Support, Fortinet, Api Design, Firewall Services Module - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815092450-network-security-support-engineer ## About the Role We're looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4-5 years' experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management. You'll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers. The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office., * 4-5 years' experience in a network & security support role * Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways) * Switching (Layer 2/3) * Monitoring tools (SNMP, API-based platforms) * Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps), * Strong technical problem-solving and troubleshooting skills * Ability to create and maintain high-quality documentation * Excellent communication and customer service skills * Time management and task prioritisation in fast-paced environments * Professional, proactive, and collaborative approach ## Description Please note: This is a hybrid working role which will require to attend an office based in Northallerton (DL6 postcode) 2-3 times a week. About Kerv Connect Cloud Kerv Connect ed Cloud is the networking , security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes. Our services and solutions portfolio focus ing on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation. All About You We're looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4-5 years' experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management. You'll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers. The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office. Your part to play * Provide advanced support for network and security incidents & service requests * Lead implementation of change requests and project tasks * Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship * Troubleshoot complex networking/security issues across customer environments * Manage ISP circuits and liaise with providers as needed * Maintain high-quality documentation and ensure knowledge sharing within the team * Participate in the out-of-hours on-call rota and flexible shift coverage Required Expertise * 4-5 years' experience in a network & security support role * Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways) * Switching (Layer 2/3) * Monitoring tools (SNMP, API-based platforms) * Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps) What You Bring * Strong technical problem-solving and troubleshooting skills * Ability to create and maintain high-quality documentation * Excellent communication and customer service skills * Time management and task prioritisation in fast-paced environments * Professional, proactive, and collaborative approach Location * United Kingdom Job Type * Full Time Application Closing Date * 31st August 2026 ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)