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# Second Line Support Engineer

- **Company:** Candour
- **Location:** Sheffield, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Basics, Information Technology, User Accounts
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815239167-second-line-support-engineer

## About the Role

We're working with a well-established IT support provider. Due to continued growth, they're looking for a proactive and technically capable 2nd Line Support Engineer to join their team.

This is a great opportunity for someone who enjoys working in a fast-paced environment and wants to build their technical skills while gaining exposure to a wide variety of systems and projects., * Strong knowledge of Microsoft 365 and Windows systems.

 * A hands-on, problem-solving mindset with a willingness to learn.
 * Someone who thrives in a varied and busy role.

## Description

We're working with a well-established IT support provider. Due to continued growth, they're looking for a proactive and technically capable 2nd Line Support Engineer to join their team.

This is a great opportunity for someone who enjoys working in a fast-paced environment and wants to build their technical skills while gaining exposure to a wide variety of systems and projects.

What you'll be doing:

 * Handling escalated incidents and service requests as part of the 2nd line support team.
 * Troubleshooting across Microsoft 365, Windows environments, and core IT infrastructure.
 * Managing user accounts, permissions, and email systems (M365/Exchange).
 * Providing remote support, with occasional visits to client sites.
 * Diagnosing and resolving hardware, software, and basic networking issues.
 * Supporting IT projects, including system upgrades and migrations.

What we're looking for:

 * Strong knowledge of Microsoft 365 and Windows systems.
 * A hands-on, problem-solving mindset with a willingness to learn.
 * Someone who thrives in a varied and busy role.

What's on offer:

 * Ongoing training, mentoring, and career development.


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