> Markdown version of [/jobs/ext/2242788-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2242788-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Robert Half - **Location:** Miami, FL, United States - **Experience:** Starter - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, Application Configuration Access Protocols, JIRA, VoIP, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Access Technology, TCP/IP, TeamViewer, Virtual Local Area Networks, Wi-Fi Technology, Computer Networking Systems, Office365, Peripherals, Laptops, Hardware Infrastructure, Zendesk, User Administration, Servicenow - **Published:** August 26, 2026 - **Apply:** https://www.miamigigs.com/job.asp?id=3365581749&tx=JK3529FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role We are seeking a dedicated IT Support Specialist to provide Tier 1-2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests., * 1-3 years of IT support or help desk experience * Strong familiarity with Windows 10/11 and/or macOS environments * Experience with Microsoft 365 applications, Teams, OneDrive, and Outlook * Understanding of networking basics (TCP/IP, DNS, DHCP, VLANs) * Experience with ITSM/ticketing platforms (ServiceNow, Jira, Zendesk, etc.) * Ability to troubleshoot hardware, printers, VoIP phones, and peripherals * Strong customer service and communication skills * Ability to manage multiple tasks and stay organized in a high-volume environment * Experience supporting remote users and VPN technologies * CompTIA A+, Network+ or other certifications are a plus ## Description * Respond to IT support tickets submitted via phone, email, or ticketing system * Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications * Assist with user account management including password resets and permissions * Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk * Resolve issues with hardware components including laptops, desktops, printers, and peripherals * Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity * Support new-hire onboarding including device setup and application configuration * Document all troubleshooting steps, solutions, and system changes * Maintain and track IT equipment inventory * Escalate complex issues to senior system or network teams ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)