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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Managed Services - Presales Architect - **Company:** NetApp, Inc. - **Location:** New York, NY, United States - **Salary:** $170,000.0 - $253,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Cloud Computing, Configuration Management Databases, Data Centers, Monitoring of Systems, NetApp Applications, Operational Data Store, Remote Infrastructure Management, Service Design, Virtualization Technology, HybridCloud, Data Management - **Published:** August 26, 2026 - **Apply:** https://jobs.netapp.com/talentcommunity/apply/1419822400/?locale=en_US ## About the Role The ideal candidate combines deep technical expertise with strong consultative and communication skills, enabling them to translate customer business and technical requirements into scalable, supportable, and cost-effective Managed Services and "as-a-Service" solutions., * Deep understanding of IT Service Management principles and practical experience with ITIL-based service delivery models * Deep NetApp technical expertise and broad knowledge of enterprise storage, cloud, data center, and infrastructure technologies * Experience supporting Managed Services and STaaS opportunities including solution scoping, service design, quoting support, SOW development, RFQ/RFP responses, and customer presentations * Experience developing and positioning Managed Services pricing models, including outcome-based and consumption-based services (e.g., $/TiB models), with the ability to align customer outcomes, operational requirements, risk, and profitability * Strong understanding of enterprise infrastructure, virtualization, cloud, hybrid-cloud architectures, and operational tooling * Experience with customer discovery, infrastructure assessments, operational readiness evaluations, and technical due diligence activities * Knowledge of security, remote management, access controls, governance, and compliance requirements within enterprise environments * Experience with ITSM platforms, monitoring tools, service integrations, automation frameworks, and operational reporting solutions * Proven ability to design scalable, secure, supportable, and cost-effective Managed Services solutions * Strong commercial awareness and demonstrated ability to align technical design decisions with business and financial objectives * Excellent communication, presentation, leadership, and stakeholder management skills, with the ability to engage executives and technical audiences, * Typically requires a minimum of 12 years of related experience and a Bachelor's degree or commensurate experience * Experience supporting enterprise Managed Services engagements, solution architecture, consulting, or technical presales activities * ITIL certification preferred ## Description This role combines customer-facing solution architecture with technical leadership responsibilities for designing and positioning NetApp Managed Services and Storage-as-a-Service (STaaS) solutions. The individual will partner with sales teams, customers, and delivery organizations to assess customer environments, architect Managed Services solutions, support strategic bid pursuits, and ensure successful transition to service delivery., Technical Lead Responsibilities * Act as the technical authority within Managed Services bid pursuit teams, guiding sales, presales, and delivery stakeholders * Lead customer discussions to understand technical environments, business objectives, operational requirements, and integration needs * Establish trusted advisor relationships with customer stakeholders and communicate the business value, financial impact, and operational benefits of Managed Services and STaaS solutions * Perform discovery, assessments, and data analysis activities utilizing customer information and NetApp toolsets * Analyze infrastructure, capacity, utilization, and operational data to support solution design and service transitions * Collaborate with customers and internal teams to identify risks, dependencies, and mitigation strategies throughout the sales cycle * Provide technical leadership and guidance from opportunity qualification through service transition and ongoing customer engagement Managed Services Solution Architect Responsibilities * Design end-to-end Managed Services and Storage-as-a-Service (STaaS) architectures, including storage, cloud, monitoring, automation, security, reporting, and operational processes * Assess customer environments using discovery tools, operational data, and stakeholder interviews to determine 1 requirements and readiness * Map customer requirements to standardized service offerings while defining customized service designs where required * Architect outcome-based and consumption-based "as-a-Service" solutions that align customer business objectives with scalable and commercially viable service offerings * Develop transition and migration strategies for customers moving from self-managed environments or incumbent managed service providers * Define security, access, connectivity, monitoring, integration, automation, and tooling requirements needed to support service delivery * Evaluate customer technologies, operational practices, scripts, processes, and third-party tools to ensure compatibility with NetApp Managed Services * Work closely with sales teams to support solution proposals, service scoping, SOW development, RFQ/RFP/RFI responses, pricing, and customer presentations. Develop Managed Services pricing models, including outcome-based and consumption-based offerings, balancing customer requirements, risk, and profitability * Develop service management frameworks including incident management, change management, ticketing integration, e-bonding, CMDB alignment, governance, and operational reporting requirements * Assist in defining cost-efficient infrastructure deployment strategies aligned to customer growth, service requirements, and commercial objectives * Provide architectural guidance to delivery teams during onboarding while supporting thought leadership discussions, service optimization, and future expansion opportunities with customers ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Building Well-Architected applications](https://www.wearedevelopers.com/videos/691-building-well-architected-applications) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? 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