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# Support Analyst ll-GIS Regulated Industries

- **Company:** Environmental Systems Research Institute, Inc.
- **Location:** Vienna, VA, United States
- **Experience:** Experienced
- **Salary:** $70,304.0 - $94,640.0
- **Contract:** Permanent contract
- **Skills:** Geographic Information Systems, ArcGIS (Software), Computer Maintenance, Computer Networks, Python (Programming Language), Software Systems, Esri GIS (Software), Information Technology
- **Published:** August 26, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18068870?backUrl=%2Fcareer%2F18068870%2FSupport-Analyst-Ll-Gis-Regulated-Industries-Virginia-Vienna

## About the Role

* 2+ years of professional and customer service experience in a similar position, supporting similar responsibilities
 * Applied knowledge of the usage and performance conceptsof ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context
 * Experience communicating with customers with varying technical aptitudes in GIS and information technology
 * Be self-motivated, a proactive problem solver, team oriented, and creative
 * US citizenship and willingness and ability to maintain a US Security Clearance
 * Bachelor's degree in geography, computer science, GIS, information Technology, environmental science, natural resources, or a related STEM field

Recommended Qualifications

 * Advanced knowledge of Esri software or various software systems, such as ArcGIS Online, ArcGIS Pro, or Enterprise
 * Esri Technical Certification
 * Professional experience in computer troubleshooting such as such as reading network traffic, python, and/or configuring software
 * Master's degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field

## Description

* Embrace innovative thinking. Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions.
 * Empower our customers to be successful.Analyze customer issues to identify, understand, and articulate the core problem and potential solutions.
 * Become a technical expert. Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform.
 * Fostering an environment of helpfulness and collaboration. Partner with team members to identify common patterns, align on the best path forward, and solve cases.
 * Understand our customers. Maintain comprehensive case documentation in our customer relationship management (CRM) system to better understand the mission and activities of our customers.
 * Be a mentor. Coach peers on areas of technical specialty.Exchange insights and best practices with peers.


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