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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Center Analyst I - Senior - **Company:** Seneca Holdings - **Location:** Kansas City, MO, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Databases, Data Centers, Linux, Disaster Recovery, Issue Tracking Systems, Mainframes, Computer Network Operations, Peripherals, Information Technology - **Published:** August 26, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88150133/1 ## About the Role * Existing Public Trust clearance * Bachelor's degree in computer science field, or an Associate's degree in technology plus 2 years' experience in a similar position. * 5 years' experience in data center support related field. * Ability to perform system administration for Linux, Windows and Mainframe systems. * Knowledge of networks, switches and other peripherals. * Knowledge of storage appliances, data base and applications servers. * Demonstrated successful project management skills. ## Description White Pine Innovations is looking for a Network Operations Center Analyst I to provide data center IT supportin a 7X24X365 environment. This team member responds to and diagnoses problems through interactions with users. They should have skills including problem recognition, research, isolation, and resolution steps. This role typically is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support. This role will be involved in the use of problem management database and help desk systems. They perform ticket management which includes, identifying the issue and configuration items, assigning it to the correct support group, track ticket progress against established service level agreements and escalating as needed, crafting and sending customer notifications and internal notifications, and ensuring the resolution met the customer's needs. They will provide expertise and guidance on ticket management operations. Functions as the lead individual on the quality assurance program. Looks for, researches and provides process improvement initiatives. This role will support a shift schedule (Wed-Sat, 9A - 7P CST), following a training period of 4-6 weeks with a schedule of Mon-Fri, 9-5., * Provide Tier I support * Manage incidents and service requests lifecycles. * Handle communication with the customers providing them with status update and addressing their questions, comments and complaints. * Report, document and escalate customer contacts; regarding issues, problems, and information given. * Perform ticket management. * Ensure customer satisfaction through the resolution of all issues and problems reported. * Manage and perform the steps/actions required in the Remedy ticketing system. * Maintain current and high level of technical skill in field of expertise. * Perform and/or oversee security of the data center and escorting of personnel to designated areas of the computer room. * Complete all daily logs and journals associated with maintaining computer room security and control; shift turnover information and daily activity notes. * Support Disaster Recovery (DR) exercises * Other duties as assigned ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)