> Markdown version of [/jobs/ext/2243485-help-desk-technician-level-ii](https://www.wearedevelopers.com/jobs/ext/2243485-help-desk-technician-level-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician- Level II - **Company:** Sentrillion, Inc. - **Location:** Sierra Vista, AZ, United States - **Experience:** Starter - **Salary:** $39,520.0 - $43,680.0 - **Contract:** Permanent contract - **Skills:** Device Drivers, Issue Tracking Systems, Microsoft Office - **Published:** August 26, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88146639/1 ## About the Role Are you a talented and experienced computer technician looking for an exciting opportunity to showcase your skills? Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our valued customers. You will be part of a dynamic team that values innovation, excellence, and integrity., To excel as a Help Desk Technician II at Sentrillion in Sierra Vista, AZ, you will need a high school diploma or equivalent experience, along with 1-3 years of relevant experience. Proficiency in computer peripherals, hardware, and software is essential, as is the ability to troubleshoot a variety of computer issues. Additionally, you must have the capacity to obtain and maintain necessary government-issued security clearances. Your dedication to learning and adapting to new technologies, combined with strong problem-solving skills, will ensure your success in this dynamic role. Knowledge and skills required for the position are, Are you organized and able to prioritize tasks effectively? Do you have excellent communication skills, both written and verbal? Are you flexible and able to adapt to changing business needs as well as: * Strong detail-oriented skills; able to multi-task and change priorities quickly. * Must be able to use Microsoft Windows and Office platforms. * Ability to work designated schedule which includes weekends and Holidays as well as maintain attendance and punctuality. * Valid driver's license; ability to meet Sentrillion Safe Driving Requirements. ## Description Join Sentrillion as a Help Desk Technician II, where you will play a crucial role in providing technical support to a diverse range of stakeholders including customers, maintenance technicians, technical trainers, engineering personnel, and more. Your responsibilities will involve ensuring the smooth installation, maintenance, and repair of electrical cabling, infrastructure, equipment, and control systems. Your expertise and dedication to excellence will be vital in delivering top-notch service and solutions to meet the needs of our clients., * Open, update, and close maintenance records in the Nationwide Operations Resource Management Ticket system; document all actions taken to resolve issues. * Create, update, and close trouble ticket records in the Nationwide Operations Resource Management Ticket System; document all actions taken to resolve issues. * Provide telephonic technical assistance and support. * Assign trouble tickets to appropriate maintenance personnel. * Monitor and report status of open trouble tickets. * Provide after-hours on-call telephonic technical support according to published schedule. * Remotely install software and device drivers on computers. * Remotely troubleshoot computer operating systems for hardware and software problems. ## Related Videos - [Coffee with Developers - Stephen Jones - NVIDIA](https://www.wearedevelopers.com/videos/1303-coffee-with-developers-stephen-jones-nvidia) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Android beyond mobile: Cars, TVs, and Wearables](https://www.wearedevelopers.com/videos/553-android-beyond-mobile-cars-tvs-and-wearables) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)