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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Engineer - **Company:** Net Talent - **Location:** Edinburgh, UK (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Active Directory, Artificial Intelligence, Antivirus Softwares, Apple Mac Systems, Systems Engineering, Bash Shell, Cyber Security, Information Technology Consulting, Data Infrastructure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Python (Programming Language), Network Troubleshooting, Microsoft Security Essentials, Microsoft Office, Network Architecture, Networking Basics, Windows PowerShell, Remote Access Technology, Cloud Services, TCP/IP, Scripting, Firewalls (Computer Science), Information Technology, Routing & Switching, Network Server, User Accounts - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815256836-information-technology-support-engineer ## About the Role * Strong knowledge of Windows and Mac operating systems, including troubleshooting and administration * Proficiency with Microsoft Office 365, Active Directory, and cloud-based services * Understanding of network fundamentals including TCP/IP, DNS, DHCP, and VPN technologies * Experience with ticketing systems * Familiarity with cyber security tools and concepts including firewalls, antivirus, and endpoint protection * Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks * Understanding of ITIL framework and IT service management best practices * Knowledge of cybersecurity principles and common threats * Awareness of data protection regulations (GDPR, ISO 27001) and compliance requirements * Familiarity with business continuity and disaster recovery concepts ## Description This range is provided by Net Talent. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range Direct message the job poster from Net Talent Director @ Net Talent | Consulting, IT Recruitment Leader, Ally, Volunteer Net Talent are delighted to be partnering with an ambitious Managed Security Service Provider established in Scotland with a growing global footprint. They are driven to help protect organisations against the rising threat of cyber-attacks in an ever-evolving digital world. The have become a known Microsoft Security Partner with NCSC status as well as several prestigious awards to their name. More importantly, they are a people focused organisation who recognise their success is all down to the employees who make it happen. This is their biggest achievement! The Service Desk Engineer serves as the primary point of contact for all IT support requests within the business, ensuring seamless technology operations that enable our consultants and internal teams to deliver exceptional client services. This role is critical in maintaining business continuity by providing first-line technical support, incident management, and problem resolution while upholding the highest standards of information security that our clients expect. Technical Support & Incident Management * Provide technical support via phone, email, and ticketing systems for hardware, software, and network issues * Triage and prioritise incoming support requests based on business impact and urgency * Diagnose and resolve technical problems or escalate complex issues to appropriate specialist teams * Maintain detailed incident records and ensure timely communication with end users System Administration & Maintenance * Perform routine maintenance tasks on servers, workstations, and network infrastructure * Manage user accounts, permissions, and access rights across various systems and applications * Deploy and configure new hardware and software according to company standards * Monitor system performance and proactively identify potential issues before they impact operations Security & Compliance * Ensure all support activities comply with cyber security best practices and industry standards * Assist with security incident response when required, following established protocols * Maintain strict confidentiality of sensitive client and company information * Support compliance audits and security assessments as needed Documentation & Process Improvement * Create and maintain technical documentation, knowledge base articles, and user guides * Contribute to the development and refinement of IT policies and procedures * Participate in continuous improvement initiatives to enhance service delivery * Provide feedback on recurring issues to help prevent future incidents What we are looking for Technical Skills * Strong knowledge of Windows and Mac operating systems, including troubleshooting and administration * Proficiency with Microsoft Office 365, Active Directory, and cloud-based services * Understanding of network fundamentals including TCP/IP, DNS, DHCP, and VPN technologies * Experience with ticketing systems * Familiarity with cyber security tools and concepts including firewalls, antivirus, and endpoint protection * Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks * Understanding of ITIL framework and IT service management best practices * Knowledge of cybersecurity principles and common threats * Awareness of data protection regulations (GDPR, ISO 27001) and compliance requirements * Familiarity with business continuity and disaster recovery concepts What's on Offer? * 35 days holiday * Employee assistance programme Seniority level * Seniority levelAssociate Employment type * Employment typeFull-time Job function * Job functionInformation Technology * IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Net Talent by 2x Get notified about new Information Technology Support Engineer jobs in Edinburgh, Scotland, United Kingdom. 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