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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager | Global Creative Agency | London - **Company:** Harmonic, Inc. - **Location:** London, UK - **Experience:** Expert - **Salary:** £85,000.0 - £95,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Microsoft Azure, IT Management, Information Technology Operations, Network Configuration and Change Management, Network Architecture, Procurement Software, Information Technology, User Administration - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815091872-it-manager--global-creative-agency--london ## About the Role * Prior experience in an IT Manager or Senior IT Support position within a fast-paced, professional organisation. * Excellent technical knowledge across Microsoft 365, Entra (Azure), Windows systems, and network configuration. * A natural problem-solver with strong troubleshooting skills and attention to detail. * Someone confident and composed when dealing with multiple priorities or urgent issues. * A collaborative communicator with excellent interpersonal skills. What We Would Like to See (non-essential): * A proactive, service-oriented individual who takes initiative and gets stuck in - no task is too big or too small. * Experience working in a creative, design-led, or professional services environment. * A calm, resilient mindset and ability to work independently while being a supportive team player. * Willingness to be flexible with working hours when needed to support business continuity. * Enthusiasm for innovation and a readiness to recommend improvements to enhance IT operations. ## Description IT Manager | Global Creative Agency | London The Client Our client is a renowned creative agency with a global footprint and a reputation for delivering bold, strategic work across branding, digital experiences, and visual storytelling. With a strong presence in London, New York, and Asia-Pac region, they partner with some of the world's most exciting and influential brands in fashion, hospitality, technology, and culture. The London office, located in a bright and beautifully designed space in central London, is home to a multidisciplinary team of strategists, creatives, and producers. The environment is fast-paced, collaborative, and highly design-led, with a strong focus on craft, innovation, and cultural relevance. This is an exciting opportunity to join a business where technology underpins creativity. The IT function is seen as a key enabler of both day-to-day excellence and long-term innovation, making this role central to the agency's continued success. The Role We are seeking an ambitious, proactive, and highly organised IT Manager to oversee the day-to-day IT operations in our London office. This hands-on position requires deep technical expertise and leadership across Microsoft environments, network infrastructure, and end-user support. Reporting directly to the Chief Information Officer (CIO) and working as part of a global IT team, you'll be the local lead in London, supported by a team of two. You'll also collaborate with IT Managers in other international offices to ensure secure, reliable, and effective IT services that empower a dynamic, creative, and professional environment. Main Responsibilities: * Act as the primary point of IT support for all users in the London office. * Manage and resolve service desk requests and incidents across hardware, software, Microsoft 365, network, telephony, and standard applications. * Partner with the local Managing Director and other senior stakeholders to align IT priorities with office needs. * Troubleshoot and resolve technical issues with a focus on long-term solutions. * Maintain comprehensive and accurate service documentation. * Provide regular updates and clear communication to the CIO. * Manage relationships with third-party IT vendors and service providers. * Oversee user account management, system permissions, and GDPR compliance. * Identify and track recurring issues, sharing insights with the wider global IT team. * Lead IT procurement and assist with onboarding/offboarding processes. * Stay informed on emerging technologies and suggest improvements or new tools. What the Client Would Like to See (essential): * Prior experience in an IT Manager or Senior IT Support position within a fast-paced, professional organisation. * Excellent technical knowledge across Microsoft 365, Entra (Azure), Windows systems, and network configuration. * A natural problem-solver with strong troubleshooting skills and attention to detail. * Someone confident and composed when dealing with multiple priorities or urgent issues. * A collaborative communicator with excellent interpersonal skills. What We Would Like to See (non-essential): * A proactive, service-oriented individual who takes initiative and gets stuck in - no task is too big or too small. * Experience working in a creative, design-led, or professional services environment. * A calm, resilient mindset and ability to work independently while being a supportive team player. * Willingness to be flexible with working hours when needed to support business continuity. * Enthusiasm for innovation and a readiness to recommend improvements to enhance IT operations. Benefits: Cycle to work scheme, private medical insurance, discretionary annual bonus, socials, industry events. Location: London Start-date: ASAP Seniority level * Mid-Senior level Employment type * Full-time Job function * Information Technology and Management Industries * Design Services * Architecture and Planning * Graphic Design Referrals increase your chances of interviewing at Harmonic Operations | Certified B Corp by 2x Get notified about new Information Technology Manager jobs in London Area, United Kingdom. London Area, United Kingdom 37 minutes ago London, England, United Kingdom 1 week ago Information Technology Help Desk Manager Senior IT Problem & Major Incident Manager Information Technology Governance Manager London, England, United Kingdom 1 week ago City Of London, England, United Kingdom £85,000.00-£95,000.00 4 days ago London Area, United Kingdom 33 minutes ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago London, England, United Kingdom 2 weeks ago Waltham Abbey, England, United Kingdom 14 hours ago We're unlocking community knowledge in a new way. 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