> Markdown version of [/jobs/ext/2245369-casework-support-officer](https://www.wearedevelopers.com/jobs/ext/2245369-casework-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Casework Support Officer - **Company:** Derby City Council - **Location:** Derby, UK - **Experience:** Experienced - **Salary:** £26,403.0 - £27,254.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Spreadsheets, Microsoft Office, Information Technology - **Published:** August 26, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb9ec1ca76dc18e1fc2d38b0c9810cea74/eaa ## About the Role * Recent administrative experience in a busy office environment. * Previous experience in an administrative or customer support role, particularly within a local authority or public sector environment, is desirable but not essential * Strong written and verbal communication skills and the ability to respond politely and patiently to service users * Experience of working with Microsoft Office applications, including Word and Excel, to produce, update and maintain a range of documents and spreadsheets * The ability to manage competing priorities and maintain attention to detail. * An understanding of the need for confidentiality when dealing with service user information. * Experience of using Liquidlogic, or the ability to learn new IT systems quickly. ## Description We are looking for an organised and motivated administrator to provide high-quality support to Social Care/ Early Help workers and managers within our service. What you'll be doing You will: * Provide day-to-day administrative support to the team, including handling enquiries by phone and email, preparing documents and maintaining accurate records. * Use Liquidlogic to input, update and retrieve case information, ensuring data is accurate, timely and handled confidentially. * Use Microsoft Office, including Outlook, Word and Excel, to produce letters, reports, spreadsheets and maintain tracking systems. * Handle sensitive and confidential information in line with Council policies and procedures. * Communicate effectively with colleagues, partners and members of the public, responding politely and professionally to enquiries. * Be required to provide reception cover to support a busy contact centre., Before submitting your application, please read our and ensure your supporting statement clearly demonstrates how you meet the essential criteria in the Person Specification. All employees will normally be appointed to the minimum of the grade for the role. Where a DBS requirement is indicated at the top of this advert, the successful candidate will be subject to the appropriate Disclosure and Barring Service (DBS) check as part of our safer recruitment process. Where a Market Rate Supplement is indicated at the top of this advert, it is paid in addition to the basic salary and is subject to regular review. The supplement may be reduced or withdrawn and will reduce in line with incremental progression and pay awards. The Council has a legal obligation to consider suitable redeployment opportunities for employees at risk of redundancy. Consequently, this vacancy may be withdrawn before the advertised closing date if it is filled through the Council's redeployment process. Equality, Diversity and Inclusion At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve. As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme. We are also proud to hold theMinistry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme. If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)