> Markdown version of [/jobs/ext/2245378-it-infrastructure-specialist](https://www.wearedevelopers.com/jobs/ext/2245378-it-infrastructure-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Infrastructure Specialist

- **Company:** National Express Ltd
- **Location:** Birmingham, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Bash Shell, Cloud Computing Security, Linux, Identity and Access Management, Networking Hardware, Python (Programming Language), Windows Servers, Routing, Windows PowerShell, User Provisioning Software, Virtual Local Area Networks, Wide Area Networks, Network Routers, Scripting, Computer Networking Systems, Enterprise Software Applications, Cloud Platform System, System Availability, Firewalls (Computer Science), Amazon Virtual Private Cloud (VPC), Information Technology, Gsuite, Cloudwatch, Cisco Switches, Network Server, Cisco
- **Published:** August 26, 2026
- **Apply:** https://www.totaljobs.com/job/it-infrastructure-specialist/national-express-job107902618

## About the Role

* AWS Experience: 2+ years managing AWS infrastructure with a firm grasp of cloud security and operational best practices.
 * Networking Proficiency: Solid hands-on experience with Cisco switching, routing, and VLANs.
 * Google Workspace: Experienced in administering Google Workspace
 * Operating Systems: Administer and support Windows Server and Windows operating systems (Linux experience beneficial)
 * ITIL Operations: 2nd/3rd line support experience backed by a solid understanding of Incident, Request, and Change Management.
 * Problem Solving Mindset: Excellent diagnostic skills, clear communication, and the confidence to work under pressure.
 * Desirable Extras: Certifications like AWS SysOps, CCNA, or ITIL Foundation, plus any experience with Palo Alto firewalls, SD-WAN, or scripting (Python, PowerShell, Bash).

## Description

Are you a proactive tech enthusiast with a knack for keeping core systems running seamlessly? National Express is on the lookout for a skilled IT Infrastructure Specialist to join our dynamic technology team.

In this role, you will be at the heart of our tech operations, maintaining, monitoring, and evolving our core infrastructure with a strong focus on AWS cloud services, Cisco networking, and Google Workspace. If you thrive on solving technical puzzles, handling 2nd/3rd line support, and keeping systems operating at peak performance, this is your chance to make a real impact.

What you will actually be doing

 * Maintain Core Tech: Provide hands-on support for our servers, networking devices, cloud environments, and enterprise applications.
 * Manage AWS Cloud: Support and optimize our Amazon Web Services setup, focusing on EC2, S3, IAM, VPC, and CloudWatch.
 * Keep Networks Running: Configure, monitor, and troubleshoot Cisco switches and routers to guarantee high availability and performance.
 * Administer Google Workspace: Handle user provisioning, security policies, mail routing, and app integrations across our Google suite.
 * Execute Change & Resolve Incidents: Follow ITIL procedures to document change requests, respond to incidents within SLAs, and proactively address system capacity issues.
 * Be There When It Counts: Participate in an out-of-hours 24/7 on-call rotation to tackle critical incidents when they arise.


## Related Videos

- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba)
- [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)