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# CRM & Data Strategy Analyst

- **Company:** Harnham
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Databases, Customer Data Management, Data Visualization, Python (Programming Language), Power BI, Tableau (Software), Data Strategy, Data Pipelines
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815040408-crm--data-strategy-analyst

## About the Role

* Hands-on experience in CRM analytics and campaign reporting.
 * Experience in retail, e-commerce, or CRM-focused environments.
 * Comfortable presenting insights to both technical and non-technical audiences.
 * Python experience is a nice-to-have.
 * Experience with ESPs such as SFMC, Zeta or Braze would be advantageous.
 * Visualization tools (e.g., Tableau, Power BI or Data Studio).

## Description

Overview

A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation.

Responsibilities

 * Analysing and presenting customer data to inform CRM strategy and campaign optimisation.
 * Building and maintaining customer segmentation for targeted campaigns.
 * Owning reporting across CRM activity, including campaign performance and database health.
 * Supporting data pipelines and automation to streamline CRM processes.
 * Collaborating with senior stakeholders to influence customer engagement strategy.

Qualifications

 * Hands-on experience in CRM analytics and campaign reporting.
 * Experience in retail, e-commerce, or CRM-focused environments.
 * Comfortable presenting insights to both technical and non-technical audiences.
 * Python experience is a nice-to-have.
 * Experience with ESPs such as SFMC, Zeta or Braze would be advantageous.
 * Visualization tools (e.g., Tableau, Power BI or Data Studio).

Why Apply?

 * Join a highly respected luxury retail brand with a growing data function.
 * High-impact role with exposure to senior stakeholders and strategic decision-making.
 * Work at the centre of CRM, data strategy, and customer engagement.

Details

 * Seniority level: Associate
 * Employment type: Full-time
 * Job function: Analyst
 * Industries: Retail


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