> Markdown version of [/jobs/ext/2246054-artificial-intelligence](https://www.wearedevelopers.com/jobs/ext/2246054-artificial-intelligence). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Artificial Intelligence

- **Company:** CareerCircle
- **Location:** Columbus, IN, United States
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Artificial Intelligence, JIRA, Microsoft Azure, Microsoft Outlook, Cloud Computing, Dynamic Host Configuration Protocol, Microsoft Exchange Server, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Microsoft Software, Software Engineering, Enterprise Software Applications, Office365, Software Troubleshooting, Peripherals, Computer Equipment, Network Support, Servicenow, User Accounts
- **Published:** August 26, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/in/columbus/fcd2e176-85a6-464b-86ab-b0432793ed5c

## About the Role

* 1+ years of experience in a Help Desk, Desktop Support, or Technical Support role.
 * Hands-on experience supporting Windows 10 and Windows 11 operating systems.
 * Experience supporting Microsoft 365/O365 applications and services.
 * Knowledge of Active Directory user and group administration.
 * Experience with device imaging, deployment, and workstation setup.
 * Familiarity with Microsoft Exchange administration and troubleshooting.
 * Understanding of Azure and cloud-based Microsoft technologies.
 * Basic knowledge of DHCP and network troubleshooting concepts.
 * Experience diagnosing and resolving hardware and software issues.
 * Strong customer service, communication, and problem-solving skills.

Preferred Qualifications

 * Experience with enterprise ticketing systems such as ServiceNow, Jira, or similar platforms.
 * Exposure to endpoint management tools and device deployment solutions.
 * Microsoft certifications or relevant technical certifications are a plus.

Top Skills

 * Windows 10 & Windows 11 Support
 * Microsoft 365 (O365)
 * Active Directory
 * Azure
 * Microsoft Exchange
 * Device Imaging & Deployment
 * Hardware & Software Troubleshooting
 * DHCP & Network Support
 * Customer Service
 * Technical Support & Problem Resolution, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Operations
Leadership
ServiceNow
Communication
Microsoft 365
User Accounts
Microsoft Excel
Microsoft Azure
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Active Directory
Technical Issues
Operating Systems
Microsoft Outlook
Technical Support
Help Desk Support
Peripheral Devices
Business Valuation
Endpoint Management
Microsoft Windows 10
Full Stack Development
Artificial Intelligence
Network Troubleshooting
Business Transformation
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP), We are seeking a customer-focused Help Desk Support Technician to provide technical support for end users across a variety of hardware, software, and enterprise technologies. The ideal candidate will have experience supporting Windows environments, Microsoft 365 applications, and core infrastructure technologies while delivering excellent customer service., * Provide first-level technical support for end users via phone, email, chat, and in-person assistance.

 * Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
 * Support and maintain Windows 10 and Windows 11 workstations.
 * Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and other Office products.
 * Create, manage, and troubleshoot user accounts, permissions, and group memberships within Active Directory and Azure environments.
 * Support Microsoft Exchange and email-related issues, including mailbox access, configuration, and troubleshooting.
 * Perform device imaging, deployment, configuration, and replacement activities for desktops and laptops.
 * Troubleshoot network-related issues involving DHCP, connectivity, VPN access, and related technologies.
 * Install, configure, and maintain desktop hardware, peripherals, printers, and mobile devices.
 * Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
 * Escalate complex technical issues to appropriate support teams when necessary.
 * Deliver exceptional customer service while maintaining strong communication with end users., Operations
Leadership
ServiceNow
Communication
Microsoft 365
User Accounts
Microsoft Excel
Microsoft Azure
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Active Directory
Technical Issues
Operating Systems
Microsoft Outlook
Technical Support
Help Desk Support
Peripheral Devices
Business Valuation
Endpoint Management
Microsoft Windows 10
Full Stack Development
Artificial Intelligence
Network Troubleshooting
Business Transformation
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP)
+0


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More](https://www.wearedevelopers.com/videos/869-inside-the-ai-revolution-how-microsoft-is-empowering-the-world-to-achieve-more)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)

## Related Articles

- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)