> Markdown version of [/jobs/ext/2246056-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2246056-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CareerCircle - **Location:** Sacramento, CA, United States - **Experience:** Expert - **Salary:** $65,000.0 - $78,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, IMac, Apple IOS, Apple Mac Systems, Bomgar, CompTIA Network+, Human-Computer Interaction, HP Thin Clients, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Smart Cards, Software Systems, Image Acquisition, Office365, Casper Suite, Gsuite, 3-tier Architectures, Servicenow - **Published:** August 26, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/sacramento/2ed891d4-d462-4874-b785-eb7155050de4 ## About the Role * Deskside support engineer with a minimum of 7 years of experience providing desk side support, acting as lead engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. * Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. * Remote and Deskside Experience troubleshooting hardware and software issues. * Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. * Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration. * Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. * Need to be able to work independently and as part of a team. Technical Skills * Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. * Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client. * Troubleshooting Microsoft Windows with latest Windows OS. * Familiarity with MAC OS. * Understanding of the MAC OS Imaging process using JAMF preferred but not required. * Familiarity with ServiceNow a plus. * Familiarity with Remedy and Service Now a plus. * Smart cards / PIV cards (general knowledge). Education, Certifications & Clearance * Must possess a High School Diploma. * HDI Technical Support Professional required within six (6) months of employment. * Certifications desirable but not required include A+, Net+, Secure+, ITIL V4. * Must be able to obtain a Public Trust Clearance. Soft Skills * The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. * Must have strong customer service skills and be able to multitask between hardware and software solutions. * We are looking for exceptional organization skills, scheduling, and the ability to document processes. Other Requirements * Must be reliable and have independent transportation. Skills Desktop, Windows 10, Windows 11, macos, google sheets, Customer service, Technical support, Imaging, Deployment, MS 365 Additional Skills & Qualifications - Must have excellent communication skills - must have a reliable form of transportation, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Mac OS, Bomgar Timelines Apple IOS Scheduling Operations ServiceNow CompTIA A+ Smart Cards Multitasking Communication Microsoft 365 Google Sheets Problem Solving Customer Service Microsoft Office Active Directory Asset Management CompTIA Network+ Deskside Support Google Workspace Microsoft Windows Business Valuation Software Solutions Microsoft Windows 10 IT Service Management Organizational Skills Software Installation Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) Information Technology Infrastructure Library, * Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. * Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. * Deployment of customer hardware and software. * Installation and configuration of new machines in a Windows environment. * Perform IMAC procedures and lifecycle refresh activities. * Problem Resolution IT support to end users. * Provide Remote Tool Support. * Customer Service. * The support will range from simple to complex system issues and may include VIP support requirements. * Troubleshoots complex issues. * Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. * Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. * Perform repairs on Apple computer and iOS hardware and software. * Provide updates in ITSM system to document problem resolution progress and meet SLAs. * Updates status of queued service requests with the IT service management system. * Escalates complex problems to upper-level deskside engineers. * Escalation point for Junior and Mid-level desk side engineers. * May be assigned to assist in leading small projects and team efforts. * Conference Room / VTC Setups. * Travel to various field sites is required, and reliable and independent transportation will be needed., Mac OS Bomgar Timelines Apple IOS Scheduling Operations ServiceNow CompTIA A+ Smart Cards Multitasking Communication Microsoft 365 Google Sheets Problem Solving Customer Service Microsoft Office Active Directory Asset Management CompTIA Network+ Deskside Support Google Workspace Microsoft Windows Business Valuation Software Solutions Microsoft Windows 10 IT Service Management Organizational Skills Software Installation Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) Information Technology Infrastructure Library +0 ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)