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# IT Specialist 1

- **Company:** ALS Limited
- **Location:** Houston, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, File System Permissions, Virtual Private Networks (VPN), Network Security, Microsoft Office, Network Connections, Network Administration, Windows PowerShell, Office365, Peripherals, Servicenow
- **Published:** August 26, 2026
- **Apply:** https://www.disabledperson.com/jobs/74528421-it-specialist-1

## About the Role

* Experience in Windows environment (window desktop)
 * Experience with hardware troubleshooting, network security, network administration. Technical certifications in PC or network-relates areas are a plus (Comp Tia, A+, Network +)
 * Ability to be on-call for critical off-hours support on a rotating basis (monthly)
 * Basic knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
 * Good in-person, phone, and written communication skill; managing expectations, deescalating stressed users/situations

## Description

* Troubleshooting of user hardware, software, and connectivity issues in an Enterprise environment printer connectivity; Outlook and MSOffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions

 * Basic Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; starting to learn basic PowerShell for gathering info

 * Basic Exchange and/or Office365 task work - confirming email addresses; checking and updating distribution lists

 * Work with tickets in Service Now - updating; assigning; closing; sorting; filtering.
 * Basic break/fix for end-users - troubleshooting simple issues with connectivity; peripherals; hardware; and software

 * Setting up accounts and hardware for incoming hires, and tearing down same for departing employees - building accounts; imaging and deploying hardware; retrieving hardware

 * Responsible for setup of company events from an IT perspective, including support for A/V and computer requirements


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