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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Change Management Coordinator - **Company:** State of Oklahoma - **Location:** Edmond, OK, United States - **Experience:** Starter - **Salary:** $28,600.0 - $29,640.0 - **Contract:** Permanent contract - **Skills:** Information Technology Operations, Information Technology, Workday, Servicenow - **Published:** August 26, 2026 - **Apply:** https://www.careerjet.com/job/us0dbb358d2315a5e582dbd4835187eead/eaa ## About the Role * Associates or Bachelor's degree in Information Technology, Operations, Business, or a related field, or equivalent professional experience. * 1 - 3 years of experience in IT change management, IT service management, technology operations, or a related discipline. * Experience coordinating activities across multiple technology or operational teams. * Strong understanding of IT service management and change management, and a familiarity with ITIL principles and practices. * Experience with ITSM platforms such as ServiceNow or comparable technologies. * Strong organizational, communication, documentation, and follow-up skills. * Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced operational environment. * Experience preparing reports, metrics, or dashboards is preferred. Preference will be given to candidates who possess * ITIL Foundation certification. * Experience supporting a Change Advisory Board (CAB). * Experience with ServiceNow or a comparable ITSM platform. * Experience in IT operations or Service Operations. * Familiarity with operational risk, controls, or governance. * Familiarity with process improvement and workflow automation. * Experience working in a cross-functional technology environment. ## Description As a Change Management Coordinator with OMES you will enjoy: * Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. * A comprehensive with a generous to offset the cost of insurance premiums for employees and their eligible dependents. Job Details * Full-time 40-hour work weeks * Supports the Information Services Division * Position reports on site in Oklahoma City * Sponsorship: At this time, we cannot offer sponsorship now or in the future. Responsibilities * Coordinate the end-to-end change process from submission through implementation and closure, ensuring required information and approvals are completed. * Review change records for completeness, required documentation, approvals, implementation plans, testing, validation, rollback, and communication plans. * Facilitate Change Advisory Board (CAB) activities by ensuring appropriate stakeholders, information, risk assessments, and recommendations are available to support informed decisions. * Maintain the change schedule and coordinate timing, dependencies, conflicts, blackout periods, and resource considerations with appropriate teams. * Monitor normal, standard, and emergency changes for adherence to established processes, policies, and approval requirements. * Track change status, outstanding actions, approvals, and implementation activities, escalating issues or missing information to the appropriate owners. * Coordinate communications related to planned changes, including stakeholder notifications, implementation updates, and completion status. * Maintain accurate change records, documentation, audit evidence, and reporting within the organization's ITSM platform. * Track failed, emergency, and change-related incidents and escalate recurring issues or trends to Change Management Manager. * Prepare change management metrics, dashboards, and reports, including change volumes, success rates, emergency changes, failed changes, and compliance measures. * Identify opportunities for standardization, process improvement, and automation and coordinate identified opportunities with appropriate teams. * Support post-implementation reviews, lessons learned, and follow-up activities resulting from significant or unsuccessful changes. * Support compliance with change management policies, procedures, controls, and governance requirements. * Coordinate assigned change management improvement activities and track actions through completion. * Provide status updates and operational information to Change Management, Service Operations, and technology leadership. Physical Demands and Work Environment * This position works in a comfortable office setting with a computer and telephone for a large percentage of the workday. This position requires long periods, up to eight hours per day, of sitting and working at a desk. The noise level in the work environment is usually mild. 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