> Markdown version of [/jobs/ext/2246222-tech-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/2246222-tech-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support Specialist I - **Company:** KinderCare Education LLC - **Location:** Beaverton, OR, United States - **Experience:** Starter - **Salary:** $137,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Issue Tracking Systems, Remote Desktop Services, Software Troubleshooting, Information Technology, Laptops, Servicenow - **Published:** August 26, 2026 - **Apply:** https://www.careerjet.com/job/use2580c2a4446667336a4c187cdd290e8/eaa ## About the Role * 1-2 years of experience providing technical customer service support provided via phone and email. * Experience supporting technical systems such as Windows, Mac OS, laptops, mobile devices, and business applications. * High School graduate or equivalent, 2 or 4-year college degree a plus. * Superb customer service skills and desire to help others. * Outstanding written and verbal English communication skills via phone, email, and chat. * Excellent organizational and time management skills. * Demonstrated growth experience, showing a consistent track record of taking on new challenges and driving their success. Knowledge, Skills, and Abilities: * Excellent communication skills and telephone manner. * Ability to work in a fast-paced, deadline-oriented environment to meet time constraints. * Intermediate MS Office skills, ability to work with multiple applications and windows simultaneously on a computer. * Occasional flexibility with schedules, occasional overtime. * Bilingual: English & Spanish a plus. * Strong team player. * Experience working within IT Service Desk tools, such as ServiceNow. ## Description At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive. KinderCare is searching for a passionate, energetic team member for its Tech Support team. In this role, you will have a unique opportunity to positively transform and improve KinderCare's IT services while you delight your customers. You are the ideal team member if you are passionate about customer experience and service, love solving technical issues, are a clear and positive communicator, and have a knack for building meaningful relationships with your customers. As a Service Desk Coordinator, you will act as the single point of contact for our KLC employees, escalating to the appropriate teams when needed. You will interact with your customers via phone, email, chat and remote desktop support tools as needed. Are you passionate about creating a positive customer experience? Do you have the right mix of soft skills and technical know-how to effectively resolve customer's concerns? Do you have a track record of providing fast and accurate technical assistance? Are you a stickler for a well-documented support case and keeping customers up to date? Responsibilities: * Serve as front line support for KinderCare National Support Center (NSC) and Field staff via phone support, ticketing system, and email. * Transform the interaction with our customers with empathy, compassion, and a determination to resolve their technical issues in a timely manner. * Act as the single point of contact, by taking ownership of customer issues reported and seeing problems through to resolution. * Diagnose and troubleshoot technical issues related to hardware, software, account maintenance, or connectivity. * Track and document issues through to resolution, within the agreed time limits, providing prompt and accurate updates to customers along the way. * Properly escalate unresolved issues to appropriate internal teams (e.g., Network, Development). * Prioritize and manage several open issues at one time. * Participate in building a robust knowledge base, authoring content, maintaining existing content, and promoting the use of self-service to employees. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)